Old Crow Station Coordinator Old Crow, YT

Air North Partnership; Old Crow; On-site; CAD 21,000 - 31,000; Full time

Benefits offered by this job

Flight benefits

Travel benefits

Group RRSP

Job summary

Air North is hiring a Station Coordinator in Old Crow, Yukon to oversee airport functions and uphold Air North standards. The role leads staff on safety, customer service, and performance management to maintain high standards. You will greet passengers, answer inquiries, marshal aircraft, and handle payments while supporting our mission and community values.

The position emphasizes safety, operational excellence, and responsive service within a vibrant northern context.

Qualifications

• Experience in customer service or front-line roles.
• Ability to uphold safety standards and policies.
• Familiarity with airport operations is a plus.

Responsibilities

• Provide exceptional customer service to passengers at all times.
• Answer inquiries in person, by phone, or by email.
• Greet, check in and assist passengers.
• Marshal aircraft on and off the ramp area safely and efficiently.
• Process payments for tickets, cargo or baggage fees.
• Load and unload baggage and cargo.

Skills

Customer service

Safety awareness

Airport operations

Job description

Wage: $26.00
Hours of Work: Part-Time (20-34 hours per week)
Location: Old Crow, Yukon

• Phenomenal local and international flight benefits for you and your family!
• Extra travel benefits such as hotels and cruises
• Group RRSP investment options

Role Summary:

This position will oversee all airport functions and ensure Air North standards and policies are upheld. The Station Coordinator will serve as a leader by providing guidance to employees regarding safety, customer service and engage in performance management to ensure level of standards are maintained.

Key Duties and Responsibilities:

• Ensure the highest level of customer service is provided at all times
• Answer inquiries in-person, by telephone or by email
• Greet, check in and assist passengers
• Marshall aircraft in and out of the ramp area safely and efficiently
• Process payments for tickets, cargo or baggage fees
• Load and unload baggage and cargo on and off the aircraft

Must haves:

• Valid Drivers License
• Must be physically fit (able to bend, kneel, crawl, stoop, climb and lift up to 75 pounds repetitively)
• A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities
• Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support
• Must be a legally entitled to work in Canada

Nice to haves:

• Experience as a station attendant at a northern airport

At Air North, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve.

We welcome applications from individuals of all backgrounds and abilities. If you need reasonable accommodations during the recruitment process, please let us know, and we’ll ensure your needs are met so you can bring your best self forward.

Thank you for considering a career with Air North. We look forward to receiving your application and possibly welcoming you aboard!