Office Services Team Lead – Docs & Print Operations

Dentons Canada; Vancouver; Hybrid; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Extended health benefits

Mental health benefits

Paid time off

Retirement savings plans

Fitness subsidy

Parental leave top-up

Job summary

Dentons Canada's Vancouver office seeks an experienced Office Services Team Lead to guide a busy team in delivering high-quality document production and related services. The role balances hands-on work with leadership, training, and priorities management within a professional services setting.

The Team Lead reports to the Director of Finance and Operations and will work 9:00 am–5:00 pm, Monday to Friday in the office, coordinating workflow, and ensuring timely support for lawyers and staff.

Qualifications

• 5+ years of experience in office services or print services.
• 1+ year of supervisory experience.
• Experience in high-volume, deadline-driven environments.
• Strong knowledge of document reproduction and production processes.
• Experience with courier and postage services (Canada Post).
• Proficiency with Microsoft Office; ability to learn new systems.

Responsibilities

• Provide day-to-day coordination and supervision of the Office Services team, assigning and prioritizing work based on deadlines, workload, and team capacity.
• Work alongside the team to complete Office Services requests, providing hands-on support during busy periods and ensuring accuracy and timeliness.
• Coordinate document reproduction services: high-volume printing, copying, scanning, binding, finishing, and preparation.
• Address issues promptly, provide feedback, and escalate when needed.
• Review and prioritize incoming requests to meet urgent deadlines.
• Serve as a resource to lawyers, assistants, and staff on document services, printing, courier, and related needs.
• Train, coach, onboard, and cross-train team members on processes and equipment.
• Monitor workload and coordinate coverage to maintain service levels.
• Provide troubleshooting for Office Services equipment and coordinate maintenance with vendors.
• Monitor supplies and coordinate timely orders for paper, toner, and bindings.
• Collaborate with Facilities, Hospitality, Reception, IT, and other teams as needed.
• Identify opportunities to improve workflow and efficiency.

Skills

Office services

Supervisory experience

High-volume environment

Microsoft Office

Communication skills

Team leadership

Tools

Office printers

Job description

Dentons Canada's Vancouver office seeks an experienced Office Services Team Lead to guide a busy team in delivering high-quality document production and related services. The role balances hands-on work with leadership, training, and priorities management within a professional services setting.

The Team Lead reports to the Director of Finance and Operations and will work 9:00 am–5:00 pm, Monday to Friday in the office, coordinating workflow, and ensuring timely support for lawyers and staff.