Office & Sales Manager - Senior Living

Atrium Retirement; Canada; Hybrid; CAD 50,000 - 58,000; Full time

Benefits offered by this job

Competitive wages

Employee benefits

RRSP matching

Professional growth opportunities

Job summary

Atrium Retirement Residence in Orillia, Ontario, is seeking an Office Manager (Sales Support) to provide courteous reception, clerical support, and assist with sales efforts. You will manage monthly rent invoices, payments, payroll assistance, and CRM, while supporting tours and community outreach.

The role emphasizes accuracy, resident rights, and compliance with Retirement Homes Act and related legislation, with opportunities for growth and benefits.

Qualifications

• Excellent communication skills, both verbal and written.
• Excellent computer skills, including proficiency in Google Suites.
• Experienced in dealing with seniors (2 – 5 years).
• Skilled in conflict management techniques.
• Is familiar with the provisions of Employment Standards Act, Workers’ Compensation Act, Public Health Act, Residential Tenancies Act, Retirement Homes Act, Occupational Health & Safety Act.
• Proficient in Microsoft Office, financial systems and billing.
• Ability to listen and respect others' points of view even if you disagree.
• Clear vulnerable sector screening (within last 6 months), recent TB test results (within last 6 months) or Chest X-ray (within last 1 yr), and two supervisory references are required
• Must have a valid drivers licence.

Responsibilities

• Reviews and processes monthly Resident rent and service Invoices.
• Receives and processes payments from Residents.
• Assists with the processing of payroll under the direction of the General Manager.
• Prepares financial, Resident, and associate reports upon request.
• Maintains Resident and associate administrative files.
• Is aware of and respects and promotes the Residents’ Bill of Rights.
• Adheres to the policies of the community and understands the requirements of the Retirement Homes Act.
• Processes Resident move-ins, discharges, and temporary absences on appropriate forms and lists.
• Answers questions from Residents and visitors.
• Supports the home's sales efforts through community outreach.
• Conducts tours with prospective residents and families, and manages incoming sales inquiries.
• Maintains and manages the CRM.
• Plans, promotes, and implements marketing initiatives including community events and social activities.
• Promotes the vision, mission, values, legislation, and standards of the community.
• Processes new associates through the payroll and benefits systems.
• Responsible for reception functions including receiving all guests, answering the phone, maintaining visitor log, etc.
• Any and all other tasks as assigned.

Skills

Excellent communication

Google Suites

Seniors experience

Conflict management

Legislation knowledge

Microsoft Office

Billing systems

Active listening

Clear vulnerable sector screening

Tools

CRM

Payroll systems

Job description

Atrium Retirement Residence in Orillia, Ontario, is seeking an Office Manager (Sales Support) to provide courteous reception, clerical support, and assist with sales efforts. You will manage monthly rent invoices, payments, payroll assistance, and CRM, while supporting tours and community outreach.

The role emphasizes accuracy, resident rights, and compliance with Retirement Homes Act and related legislation, with opportunities for growth and benefits.