Office Operations Manager

Altis; Ottawa; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Collaborative team

Broad exposure across functions

Ownership & growth

Growing organization

Job summary

Altis is seeking an Office Operations Manager to keep operations running smoothly from first customer inquiry to project completion. You will connect customers, sales, operations, and finance to ensure every job is organized and moving forward efficiently.

This role offers broad exposure across customer service, operations, finance, and project coordination, with ownership and continuous improvement at the core as the business grows in Ottawa.

Qualifications

• 3+ years of progressive office operations, project coordination, construction administration, or field service administration experience.
• Experience coordinating schedules, customer communications, and administrative workflows in a fast-paced environment.
• Strong working knowledge of Monday.com or similar project and workflow management platforms.
• Experience supporting billing, receivables, rebate administration, or accounts payable processes.

Responsibilities

• You'll manage inbound customer inquiries, coordinate appointments, and ensure every opportunity has a clear next step.
• You'll oversee scheduling and job coordination using Monday.com, confirming jobs are fully prepared before dispatch.
• You'll maintain complete job documentation, track rebate applications, and ensure records remain accurate and accessible.
• You'll support billing by coordinating invoices, monitoring receivables, and documenting payment follow-up.
• You'll coordinate purchasing, inventory, fleet administration, and safety documentation while working closely with internal stakeholders.
• You'll identify process improvements, resolve day-to-day operational issues, and provide leadership with regular operational status updates.

Skills

Office operations

Project coordination

Construction administration

Field service administration

Customer communications

Tools

Monday.com

Microsoft Office

Job description

Language: Strong written and verbal English communication skills are required.

About the Opportunity

Join a growing construction services organization where you'll play a central role in keeping operations running smoothly from the first customer inquiry through project completion. As the Office Operations Manager, you'll connect customers, sales, operations, and finance by ensuring every job is organized, documented, and moving forward efficiently.

This is an opportunity to make a visible impact in a collaborative, people-first environment. You'll work closely with leadership and cross-functional teams to improve processes, support exceptional customer experiences, and help drive operational excellence as the business continues to grow.

What's In It for You

• Join a collaborative team where your ideas and process improvements are valued.
• Gain broad exposure across customer service, operations, finance, and project coordination.
• Work in an environment that encourages ownership, accountability, and continuous improvement.
• Be part of a growing organization where your role can evolve alongside the business.

Your Responsibilities

• You'll manage inbound customer inquiries, coordinate appointments, and ensure every opportunity has a clear next step.
• You'll oversee scheduling and job coordination using Monday.com, confirming jobs are fully prepared before dispatch.
• You'll maintain complete job documentation, track rebate applications, and ensure records remain accurate and accessible.
• You'll support billing by coordinating invoices, monitoring receivables, and documenting payment follow-up.
• You'll coordinate purchasing, inventory, fleet administration, and safety documentation while working closely with internal stakeholders.
• You'll identify process improvements, resolve day-to-day operational issues, and provide leadership with regular operational status updates.

Skills and Qualifications

• 3+ years of progressive office operations, project coordination, construction administration, or field service administration experience.
• Experience coordinating schedules, customer communications, and administrative workflows in a fast-paced environment.
• Strong working knowledge of Monday.com or similar project and workflow management platforms.
• Experience supporting billing, receivables, rebate administration, or accounts payable processes.
• Excellent organizational skills with exceptional attention to detail and the ability to manage multiple priorities.
• Strong communication and relationship-building skills with customers, field teams, and internal stakeholders.
• Proficiency with Microsoft Office and a continuous improvement mindset.

Note from the Hiring Manager

"We're looking for someone who enjoys bringing structure to busy environments, follows through on the details, and takes pride in helping the entire team succeed. If you're someone who naturally keeps people informed and finds ways to make processes better, we'd love to meet you."