Business Operations Manager

StraussGroup - Executive Search Consultants; Mississauga; On-site; CAD 110,000 - 150,000; Full time

Job summary

StraussGroup is assisting a well-established, family-owned manufacturer of engineered industrial materials and custom-converted products in Mississauga. We seek an organized, hands-on leader to manage a production/operations team and to serve as a trusted decision-maker with ownership.

The role balances strategic oversight with floor-level execution, requiring clear communication with customers, suppliers, and staff.

Qualifications

• 5+ years of experience in operations, production, or general management in a manufacturing environment.
• Engineering or technical background preferred.
• Proven ability to manage, motivate, and lead a team by example.
• Hands-on experience with ERP and MRP systems; familiarity with CRM tools.
• Experience with costing, quoting, or estimating.
• Some HR experience (hiring, performance management, or employee relations) is helpful.
• Exceptional organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Experience with workplace health and safety, including compliance and shop-floor safety practices.

Responsibilities

• Lead the team: Manage, coach, and develop staff across operations; foster accountability and a positive shop-floor and office culture.
• Support sales: Partner with the sales team on customer requirements, costing, and quoting.
• Cost and quote: Prepare accurate cost estimates and customer quotations, balancing margin targets with competitiveness.
• Learn the process: Develop deep familiarity with the company's manufacturing, converting, and finishing operations so you can make informed operational decisions.
• Handle HR functions: Support hiring, onboarding, performance management, and employee relations.
• Improve systems: Use and improve ERP, MRP, and CRM systems to streamline workflows, improve visibility, and reduce manual work.
• Own execution: Keep day-to-day operations on track, coordinating procurement support, business prioritization, quality control, troubleshooting, health and safety, and general administration.

Skills

Leadership

ERP/MRP experience

Costing/quoting

Operations management

Communication

HR experience

Education

Engineering degree or technical background

Tools

ERP / MRP systems

CRM tools

Office software

Job description

Our client is a well-established, family-owned manufacturer of engineered industrial materials and custom-converted products. With roots going back 70 years and a generational transition now underway, this is a rare chance to step into a high-ownership leadership role with a direct line to ownership.

About the Role

We're looking for an organized, hands-on leader who thrives on variety and wants real ownership — someone who can manage a team, keep operations running smoothly, and become a trusted decision-maker in the business.

The successful candidate is a clear, confident communicator with customers, suppliers, and staff alike. This person brings structure to ambiguity, is comfortable shifting between big-picture strategy and hands-on execution, and enjoys balancing time in the office with time on the production floor.

What You Will Do

• Lead the team: Manage, coach, and develop staff across operations; foster accountability and a positive shop-floor and office culture.
• Support sales: Partner with the sales team on customer requirements, costing, and quoting.
• Cost and quote: Prepare accurate cost estimates and customer quotations, balancing margin targets with competitiveness.
• Learn the process: Develop deep familiarity with the company\'s manufacturing, converting, and finishing operations so you can make informed operational decisions.
• Handle HR functions: Support hiring, onboarding, performance management, and employee relations.
• Improve systems: Use and improve ERP, MRP, and CRM systems to streamline workflows, improve visibility, and reduce manual work.
• Own execution: Keep day-to-day operations on track, coordinating procurement support, business prioritization, quality control, troubleshooting, health and safety, and general administration.

What You Bring

• 5+ years of experience in operations, production, or general management in a manufacturing environment
• Engineering or technical background/familiarity preferred
• Proven ability to manage, motivate, and lead a team by example
• Hands-on experience with ERP and MRP systems; familiarity with CRM tools
• Experience with costing, quoting, or estimating
• Some HR experience (hiring, performance management, or employee relations) is helpful
• Exceptional organizational skills and attention to detail
• Strong written and verbal communication skills
• Experience with workplace health and safety, including compliance and shop-floor safety practices