Office Manager & Sales Support — Senior Living

Lifetimes Living Inc.; Gravenhurst; On-site; CAD 50,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Growth opportunities

Employee benefits

Employee and Family Assistance Program

RRSP matching

Job summary

The Manor at Gravenhurst is seeking an Office Manager/Sales Support to provide courteous reception, clerical support, and HR-related tasks within a senior care home in Gravenhurst, ON. The role reports to the General Manager and includes coordinating sales efforts and CRM management.

Starting salary is $50,000 per year, with full-time responsibilities including payroll assistance, invoicing, report preparation, and marketing initiatives.

Qualifications

• Excellent communication skills, both verbal and written.
• Excellent computer skills, including proficiency in Google Suites.
• Experienced in dealing with seniors (2 – 5 years).
• Skilled in conflict management techniques.
• Familiar with Employment Standards Act, Workers’ Compensation Act, Public Health Act, Residential Tenancies Act, Retirement Homes Act, Occupational Health & Safety Act.
• Proficient in Microsoft Office, financial systems and billing.
• Ability to work from the heart and make others smile.
• Ability to listen and respect others\' points of view even if you disagree.
• Clear vulnerable sector screening (within last 6 months), TB test results (within last 6 months) or Chest X-ray (within last 1 yr), and two supervisory references are required.
• Must have a valid drivers licence.

Responsibilities

• Reviews and processes monthly Resident rent and service Invoices.
• Receives and processes payments from Residents.
• Assists with processing payroll under the direction of the General Manager.
• Prepares financial, Resident, and associate reports upon request.
• Maintains Resident and associate administrative files.
• Respects and promotes Residents’ rights and community policies.
• Adheres to Retirement Homes Act requirements.
• Processes move-ins, discharges, and absences on appropriate forms.
• Answers questions from Residents and visitors.
• Supports sales through community outreach and events.
• Conducts tours with prospective residents and families; manages sales inquiries.
• Maintains CRM and marketing initiatives.

Skills

Communication skills

Google Suites

CRM

Microsoft Office

Conflict management

Seniors experience

Active listening

Empathy

Customer service

Tools

CRM

Billing systems

Google Suites

Microsoft Office

Job description

The Manor at Gravenhurst is seeking an Office Manager/Sales Support to provide courteous reception, clerical support, and HR-related tasks within a senior care home in Gravenhurst, ON. The role reports to the General Manager and includes coordinating sales efforts and CRM management.

Starting salary is $50,000 per year, with full-time responsibilities including payroll assistance, invoicing, report preparation, and marketing initiatives.