Office Manager

Groundworks; Whitchurch-Stouffville; On-site; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Employee Ownership Program

Two weeks PTO

6 paid holidays

Tuition Reimbursement

Vehicle and fuel card

Job summary

Groundworks is seeking an Office Manager to lead daily branch operations and administrative functions in a fast-growing environment. The role focuses on customer advocacy, collaboration with finance and HR, and maintaining high service levels across teams.

We offer an award-winning, employee-owned culture with a base pay plus bonus/commission, training programs, and opportunities for internal promotion. On-site, full-time role based in Whitchurch-Stouffville, ON.

Qualifications

• Technical degree preferred but not required.
• 2–4 years of work experience in management with direct customer service.
• Construction or home services experience is a plus.

Responsibilities

• Acts as customer advocate and ensures branch departments are engaged with customers.
• Supports operations with job costing, scheduling and permitting.
• Collaborates with Accounting and HR on onboarding, pay, and timekeeping processes.
• Manages office administrative staff and daily operations.
• Monitors progress and reports to Operational Leaders on branch health.

Skills

People leadership

Customer service

Office administration

Communication

Education

Technical degree preferred

Tools

MS Office

Scheduling software

Job description

Groundworks, North America’s leading and fastest-growing foundation repair and water management specialist, is growing and we’re looking for leaders who want more than a title—they want ownership, influence, and the opportunity to build something that lasts.

As a leader at Groundworks, you’ll take responsibility for people, performance, and results while being supported by the strength of an award-winning organization. We empower our leaders with the tools, training, and autonomy to run their business effectively— and through our employee ownership program, your impact is tied to shared, long‑term success. If you’re motivated by accountability, development, and leading high‑performing teams, Groundworks offers a platform to grow your career and your influence.

The Office Manager is the backbone and a key player to daily branch operations. The Office Manager leads all administrative functions in compliance with all local, state and company standards and supports the businesses development and customer service functions.

Duties and Responsibilities

• Serves as customer advocate and ensures that each branch department is fully engaged and connected with our customers
• Supports the operation with job costing, scheduling and permitting
• Communicates and works closely with Accounting and Human Resources departments to manage administrative tasks related to employees such as onboarding, pay, and timekeeping
• Manages various office administrative staff
• Reports, tracks, and monitors progress and improvements routinely to Operational Leaders as it relates to overall branch needs and health
• Helps maintain customer service through resolution
• It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
• All other duties as assigned

Qualifications

• Technical degree preferred but not required
• 2-4 years of work experience in management with direct customer service
• Construction or home services experience is a plus

Working Conditions

• Full-time
• Onsite
• Ability to sit for extended periods, use fine motor skills for tasks like typing and document handling, good vision for reading and reviewing documents, and clear communication abilities for in-person and phone interactions with employees.
• Minimal physical exertion beyond basic mobility around the office environment, or travel to different locations by car or through airports and flights.

What We Offer:

• Competitive base pay + position specific bonus and/or commission program
• Best-in-class Branch Manager in Training Program to help you start strong
• Continued support through professional development & annual Summits
• Company cell phone, vehicle and fuel card (eligibility based on position)
• Performance opens doors to elite recognition, trips & events
• Annual Tribe Appreciation Tour, holiday & volunteer events
• Upward mobility - we promote from within 80% of the time
• When you win, you own it—our Employee Ownership Program lets you share the upside.
• Tuition Reimbursement Program - we invest in your development!
• Work-life balance - 2 weeks PTO and 6 paid holidays
• US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave
• Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance
  12029 McCowan Rd. StouffvilleON L4A 4C4