Office Manager

Napaausa; Burlington; On-site; CAD 50,000 - 75,000; Full time

Job summary

A leading company in emergency property restoration is seeking an Office Manager to oversee accounting and administrative tasks. The role emphasizes leadership, customer satisfaction, and adherence to procedures, ensuring a high standard of service during clients' challenging times. This position requires strong organizational skills, proficiency in QuickBooks Pro, and a commitment to personal and team development.

Benefits

Aggressive competitive wages

Qualifications

• Experience in managing office tasks and staff.
• Strong record-keeping and organizational skills.
• Ability to remain composed under pressure.

Responsibilities

• Manage office team and oversee accounting activities.
• Train and coach staff for efficient task performance.
• Resolve customer issues proactively and maintain documentation.

Skills

Leadership

Communication

Attention to detail

Multitasking

Problem-solving

Tools

QuickBooks Pro

Microsoft Office

Job description

Opportunity to Help People in Times of Need

• Aggressive Competitive Wages

Company and Culture :

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the setbacks caused by water, fire, mold, biohazard, and other property damage conditions. We operate with a ‘servant-based leadership’ mindset and aim to create an environment where our team members can grow professionally and spiritually by serving our customers, communities, and each other.

Job Position Description :

With a ‘One Team’ mentality, manage the office team to perform all accounting and administrative activities. Oversee all aspects of accounting and reporting, ensuring adherence to guidelines and accuracy. Develop and implement an annual office administration plan and budget to enhance productivity. Train and coach office staff to perform their tasks efficiently. Serve as the in-house expert on QuickBooks Pro and Microsoft Office. Manage customer satisfaction, resolve complaints promptly, and ensure all customer files are properly documented. Ensure all reports are accurate and timely, and all office procedures are followed. Take pride in providing a world-class level of service that sets us apart from competitors, especially during clients' times of need.

Responsibilities :

• Manage customer and client satisfaction, representing and enhancing brand operations
• Proactively resolve customer issues, concerns, and complaints
• Handle documentation related to jobs, compliance, scheduling, and delegation
• Maintain employee documentation, oversee new hire orientations, and manage invoices and petty cash
• Continue professional development in office procedures and processes specific to PuroClean
• Ensure safety and risk management by following and maintaining guidelines for all staff and office personnel

Qualifications :

• Focus on personal development, team building, and leadership skills is essential
• Attention to detail, multitasking ability, and composure under pressure
• Clear communication skills and ability to manage relationships
• Strong record-keeping skills, information access, and message delivery
• Respect for safety and cautiousness with teammates and customers
• Organizational and leadership skills, ability to handle deadlines and multitask
• Ability to learn quickly, adapt to change, and face professional challenges