Office Manager

PuroSystems LLC; Burlington; On-site; CAD 55,000 - 75,000; Full time

Job summary

PuroClean is seeking an Office Manager to oversee the office team and ensure efficient accounting and administrative activities. This role requires a focus on customer satisfaction, team development, and adherence to guidelines to provide exceptional service during clients' times of need. The Office Manager will lead with a servant-based leadership mindset, ensuring all team members grow through their contributions.

Benefits

Aggressive Competitive Wages

Opportunity to Help People in Times of Need

Qualifications

• Focus on personal development, team building, and leadership skills is essential.
• Ability to manage relationships and ensure clear communication.
• Organizational skills with attention to detail and deadline handling.

Responsibilities

• Manage customer and client satisfaction, improving brand operations.
• Handle office administration, including records and invoices.
• Ensure compliance and safety for all staff and customers.

Skills

Team building

Leadership skills

Attention to detail

Multitasking

Communication

Organizational skills

Tools

QuickBooks Pro

Microsoft Office

Job description

• Opportunity to Help People in Times of Need
• Aggressive Competitive Wages

Company and Culture :

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description :

With a ‘One Team’ mentality, manage the office team to perform all accounting and administrative activities. Manage all aspects of accounting and reporting. Implement and adhere to accounting guidelines and reporting requirements. Ensure all job files are properly audited and contain all required documentation. Develop and implement an annual office administration plan and budget to improve productivity. Train and coach all office personnel to efficiently perform all assigned tasks. Serve as the in-house expert on utilizing QuickBooks Pro and Microsoft Office. Manage and improve customer satisfaction, including the resolution of customer complaints. Manage the efficient operation and appropriate support of all business functions. Ensure proper accounting procedures are followed. All reporting is accurate and timely. Ensure customer files contain proper documentation, and the office team is competent and effective in all administrative tasks. All customer complaints are resolved quickly to the satisfaction of the customer. A PuroClean Office Manager takes pride in going above and beyond customer expectations in their times of need by providing a world-class level of service which sets us apart from our competitors in the industry.

Responsibilities :

• Managing customer and client satisfaction and representing and improving brand operations.
• Being proactive in the resolution of customer issues, concerns, and complaints.
• Managing documentation related to jobs, compliance, scheduling, and delegation of responsibilities.
• Maintaining employee documentation, new hire orientations, and managing invoices, petty cash, and duties related to office administration.
• Continue professional development of PuroClean specific skills and expertise : office procedures and processes.
• Safety and risk management, following and maintaining guidelines for all field staff and office personnel.

Qualifications :

• Focus on personal development, team building, and leadership skills is essential.
• Attention to detail, aptitude for multitasking, and calm under pressure.
• Ensure clear communication with the entire staff, ability to manage relationships.
• Aptitude with record keeping, easily accessing information, and communicating ‘the message’.
• Awareness and respect for safety, using care and caution with teammates and customers.
• Strength with multitasking and handling deadlines, organizational and leadership skills.
• Ability to learn quickly and be flexible with change and professional challenges.