Office Assistant

Harbour City Scoop; Nanaimo; On-site; CAD 29,000 - 36,000; Full time

Job summary

Harbour City Scoop in Nanaimo is seeking an Office Assistant to help keep the office organized and support the customer experience. The role is in-office, Monday to Friday, 8:00 AM to 4:00 PM, with a pay range of $21-$26 per hour depending on experience.

You will greet customers, assist technicians and retail staff, handle inquiries by phone and email, manage files, invoices, and shipments, and coordinate with suppliers.

Qualifications

• Experience in administrative or office roles is preferred.
• Proficient in MS Office (Word, Excel, Outlook).
• Familiar with CRM software and customer communications.

Responsibilities

• Greet and assist customers professionally.
• Support repair Technicians and Retail team.
• Answer phone, emails, and inquiries.
• Provide excellent customer service by addressing inquiries and resolving issues promptly.
• Manage and organize office files, inventory, and customer records.
• Handle shipping and receiving of products and repair items, ensuring proper documentation and tracking.
• Manage customer quotes, invoices and payments.
• Liaise with suppliers and other external contacts.
• Managing and updating company website and social media (a bonus but not required).
• Maintain office organization/cleanliness.
• Strong customer service skills with the ability to communicate effectively both verbally and in writing.
• Proficient in data entry with attention to detail for accuracy.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously.
• Proficiency in proofreading documents for clarity and correctness.

Skills

Customer service

Communication skills

Organizational skills

Data entry

Multitasking

Attention to detail

Tools

Microsoft Office Suite

Zoho CRM

Job description

Job Overview

We are seeking a detail-oriented and organized Office Assistant to join our business team. You will play a key role in keeping our office organized, running smoothly and contributing to our customer experience. The position requires a commitment to work in office Monday through Friday from 8:00 AM to 4:00 PM. Pay range $21-$26 hour depending on experience.

Location: Nanaimo

Duties

• Greet and assist customers in a professional manner.
• Supporting our repair Technicians and Retail team.
• Answer phone calls, emails, and customer inquires.
• Provide excellent customer service by addressing inquiries and resolving issues promptly.
• Manage and organize office files, inventory, and customer records.
• Handle shipping and receiving of products and repair items, ensuring proper documentation and tracking.
• Manage customer quotes, invoices and payments.
• Liaise with suppliers and other external contacts.
• Managing and updating company website and social media (a bonus but not required)
• Maintain office organization/cleanliness
• Strong customer service skills with the ability to communicate effectively both verbally and in writing.
• Proficient in data entry with attention to detail for accuracy.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously.
• Proficiency in proofreading documents for clarity and correctness.

Requirements

• Previous administrative or office experience is preferred.
• Strong communication skills (both verbal and written)
• Proficiency with computer software, specifically Microsoft Office Suite (Work, Excel, Outlook) and Zoho CRM or other CRM software.
• The ability to produce monthly emails or sales emails.
• Strong organization skills with the ability to multitask.
• Positive attitude and a customer service-oriented approach
• Ability to work independently and as part of a team.

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