Office Administrator

Neighbourhoodheroes; Edmonton; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Overtime opportunities

Travel reimbursement

Seasonal bonuses

Team events

Job summary

Neighbourhood Heroes is seeking an organized Office Administrator to keep technicians, customers, and the office running smoothly. You will manage routes, customer communications, and HubSpot data while supporting daily operations.

The role requires strong communication, energy, and teamwork, with a full-time schedule, travel reimbursements, and seasonal bonuses. You’ll help create a friendly brand voice and assist in improving workflows.

Qualifications

• Sales, reception, or customer service experience.
• Strong communication skills across phone, email, social, and in-person interactions.
• Tech-savvy with modern tools and CRM experience.

Responsibilities

• Coordinate, manage, and schedule daily technician routes.
• Ensure customer notes, job details, and routes are accurate using our app.
• Check vehicles each morning for proper equipment, PPE, signs, and summaries.
• Restock snacks, drinks, and office supplies.
• Manage inbound and outbound customer communication (email, phone, chat, social media).
• Keep customer info up-to-date in HubSpot (properties, notes, activities).
• Handle daily office housekeeping and warehouse/bay organization.
• Build and maintain a fun, friendly brand voice on social platforms.
• Take customer feedback and share it with the team for improvements.

Skills

Customer service

Communication

Team coordination

Education

Post-secondary education in HR/Psychology/Communications preferred

Tools

HubSpot

CRM systems

Job description

Are you organized, energetic, and great with people? Join Neighbourhood Heroes as our Office Administrator and help keep our technicians, customers, and office running smoothly every day!

What We Offer

• Competitive pay and performance incentives
• Full-time, consistent schedule
• Overtime opportunities
• Travel reimbursement when required
• Seasonal bonuses
• Supportive team culture and regular team events

Job Responsibilities

• Coordinate, manage, and schedule daily technician routes
• Ensure customer notes, job details, and routes are accurate using our app
• Check vehicles each morning for proper equipment, PPE, signs, and summaries
• Restock snacks, drinks, and office supplies
• Manage inbound and outbound customer communication (email, phone, chat, social media)
• Keep customer info up-to-date in HubSpot (properties, notes, activities)
• Handle daily office housekeeping and warehouse/bay organization
• Make outbound calls and emails for seasonal promotions
• Review overdue invoices and failed payments, and follow up with clients
• Manage reschedule requests caused by weather, customer needs, or tech availability
• Oversee mail, deliveries, and incoming packages
• Build and maintain a fun, friendly brand voice on Instagram, Facebook, and X
• Take customer feedback and share it with the team for improvements
• Support technicians as their main point of contact throughout the day
• Help owners improve workflows, morale, and customer experience

What We’re Looking For

• Sales, reception, or customer service experience
• Post-secondary education (HR, Psychology, Communications preferred, but not required)
• Strong communication skills (phone, email, social, customer interaction)
• Tech-savvy with experience using modern tools, CRM systems, and social media
• High energy and positivity, especially in the mornings
• Comfortable organizing and directing a team
• Excellent multitasking and organizational skills

Join a team that values energy, organization, and a positive attitude. Help us deliver an amazing experience to both customers and technicians every day.