Office admin & call-taker

Yellow Submarine Plumbing & Rooter Ltd.; Nanaimo; On-site; CAD 40,000 - 52,000; Full time

Job summary

Yellow Submarine Plumbing & Rooter Ltd. in Nanaimo is seeking a friendly, organized office admin and call-taker for a full-time, in-office role. You will answer phones, schedule calls, and support the team with day-to-day tasks, serving as the first point of contact for customers.

The ideal candidate has strong communication, a customer-first mindset, and can stay calm during busy periods. Prior experience in phone-based customer service or office administration is an asset, with day shifts

Qualifications

• Strong communication skills and a customer-first mindset.
• Ability to stay calm and organized during a busy day.
• Reliable and personable when speaking with customers on the phone.

Responsibilities

• Answer phones and book calls.
• Support the team with day-to-day office tasks.
• Ensure customers feel taken care of from the first conversation.

Skills

Phone-based customer service

Scheduling

Office administration

Job description

We’re looking for a friendly, organized office admin and call-taker to join our Nanaimo team. This is a full-time, in-office role for someone who enjoys helping customers, keeping things organized, and being the first point of contact for people who call in.

You’ll help answer phones, book calls, support the team with day-to-day office tasks, and make sure customers feel taken care of from the first conversation. Strong communication, a customer-first mindset, and the ability to stay calm and organized during a busy day are key.

This role is a great fit for someone who is reliable, personable, and comfortable speaking with customers over the phone. Experience with phone-based customer service, scheduling, or office administration is an asset.

Full-time · In-office · Nanaimo · Day shift