Nanaimo Office Assistant: Customer & Admin Support

Harbour City Scoop; Nanaimo; On-site; CAD 29,000 - 36,000; Full time

Job summary

Harbour City Scoop in Nanaimo is seeking an Office Assistant to help keep the office organized and support the customer experience. The role is in-office, Monday to Friday, 8:00 AM to 4:00 PM, with a pay range of $21-$26 per hour depending on experience.

You will greet customers, assist technicians and retail staff, handle inquiries by phone and email, manage files, invoices, and shipments, and coordinate with suppliers.

Qualifications

• Experience in administrative or office roles is preferred.
• Proficient in MS Office (Word, Excel, Outlook).
• Familiar with CRM software and customer communications.

Responsibilities

• Greet and assist customers professionally.
• Support repair Technicians and Retail team.
• Answer phone, emails, and inquiries.
• Provide excellent customer service by addressing inquiries and resolving issues promptly.
• Manage and organize office files, inventory, and customer records.
• Handle shipping and receiving of products and repair items, ensuring proper documentation and tracking.
• Manage customer quotes, invoices and payments.
• Liaise with suppliers and other external contacts.
• Managing and updating company website and social media (a bonus but not required).
• Maintain office organization/cleanliness.
• Strong customer service skills with the ability to communicate effectively both verbally and in writing.
• Proficient in data entry with attention to detail for accuracy.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously.
• Proficiency in proofreading documents for clarity and correctness.

Skills

Customer service

Communication skills

Organizational skills

Data entry

Multitasking

Attention to detail

Tools

Microsoft Office Suite

Zoho CRM

Job description

Harbour City Scoop in Nanaimo is seeking an Office Assistant to help keep the office organized and support the customer experience. The role is in-office, Monday to Friday, 8:00 AM to 4:00 PM, with a pay range of $21-$26 per hour depending on experience.

You will greet customers, assist technicians and retail staff, handle inquiries by phone and email, manage files, invoices, and shipments, and coordinate with suppliers.