Office Administrator

Sansom-Equipment-Ltd; Mount Pearl; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Medical and dental benefits

RRSP program

Group insurance

Competitive compensation package

Growth opportunities

Job summary

SansomEquipment Limited is seeking an Office Administrator to join the Mount Pearl team. You will report to the Branch Manager and provide administrative and operational support for service administration, customer support, safety compliance, warranties, and office coordination.

The role emphasizes accurate record-keeping, coordination of service requirements, and collaboration with technicians and management in a fast-paced environment.

Qualifications

• 2–5 years of experience in administrative/office coordination roles.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to work independently and collaboratively with cross-functional teams.

Responsibilities

• Provide day-to-day administrative support to the Mount Pearl branch.
• Process service orders, estimates, purchase orders, and related docs in NetSuite.
• Coordinate service-related requirements including travel, accommodations, and equipment shipments.
• Maintain records for completed jobs, registrations, warranties, and compliance docs.
• Support safety initiatives and COR certification audits, and maintain required documentation.

Skills

Office administration

Communication skills

Organization

multitasking

Education

Post-secondary education in Business Administration/Office Administration

Job description

OfficeAdministrator – Mount Pearl

SansomEquipment Limited

SANSOM EQUIPMENT LIMITED has been a leading distributor and service provider for pumps, generators, blowers, valves, VFDs and packaged engineered systems for industrial and municipalapplications across Eastern Canada since 1964.

We are seeking an Office Administrator to join our Mount Pearl team. Reporting to the Branch Manager, this role will provide administrative and operational support to the Mount Pearl branch, with a particular focus on service administration, customer support, safety compliance, warranty and equipment registrations, and general office coordination. This position is ideal for an organized, detail-oriented individual who enjoys working in a fast-paced environment and supporting multiple areas of the business.

Responsibilities

• Provide day-to-day administrative support to the Mount Pearl branch, including answering calls, responding to inquiries, maintaining customer accounts and coordinating office requirements.
• Provide administrative support to the Service Department, including processing service orders, estimates, purchase orders, customer purchase orders, and related documentation in NetSuite.
• Coordinate service-related requirements including travel, accommodations, equipment shipments, materials, and other job-related arrangements, while supporting technicians and service staff as required.
• Coordinate and maintain service contracts, equipment registrations, warranty claims, and close-out documentation, including Kohler and MAN registrations and warranty submissions.
• Maintain accurate records and documentation for completed jobs, including equipment registrations, manuals, and customer documentation.
• Support branch and company-wide safety initiatives, including maintaining safety records, training matrices, manuals, inspections, and compliance documentation.
• Assist with COR certification audits and maintain required WHSCC, insurance, and other safety and compliance documentation, including online platforms such as Avetta and CBRE.
• Monitor tender opportunities and assist with the preparation and submission of tender packages, including gathering documentation and preparing costings spreadsheets.
• Maintain office supplies, coordinate building maintenance, and organize staff meals, training sessions, and branch events.
• Coordinate inventory transfers between branches and maintain related vehicle, trailer, tools, uniform, and other tracking records.
• Maintain and update internal spreadsheets and administrative tracking systems to ensure accurate and up-to-date information.
• Provide general administrative and operational support to the Branch Manager, Service Manager, and other branch personnel as required.

Qualifications

• Post-secondary education in Business Administration, Office Administration, or a related field would be considered an asset.
• 2–5 years of experience in an administrative, office coordination, service administration, or similar role.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong problem-solving skills and the ability to work independently.
• Ability to work collaboratively with service technicians, management, customers, vendors, and other branch personnel.

What We Offer

• Medical and dental benefits.
• Employer-matched RRSP program.
• Group insurance.
• Competitive compensation package.
• Opportunities for professional growth within a long-standing, successful organization.

SansomEquipment Limited values diversity and is proud to be an Equal Opportunity Employer. We are committed to the principles and practices of employment equity and encourage all qualified individuals to apply.