Office Administrator

IICRC; Grande Prairie; On-site; CAD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Training & development

Company parties

Competitive salary

Dental insurance

Job summary

PAUL DAVIS RESTORATION Grande Prairie is seeking a motivated Office Administrator to support daily office operations and help ensure an exceptional customer experience through the restoration process.

The role involves providing administrative support to project managers and field staff, handling phones and inquiries, managing files, and coordinating communication among customers, technicians, and insurance partners. A fast-paced environment requires strong organization and customer focus.

Qualifications

• Experience in office administration or customer service.
• Strong organizational and communication skills.
• Proficiency with Microsoft Office and data handling.
• Experience with metrics and reporting is a plus.
• Experience in restoration/insurance is asset.

Responsibilities

• Provide administrative support to project managers and field staff.
• Answer phones, manage customer inquiries, visitor reception and schedule appointments.
• Maintain project files, documentation, and company records.
• Conduct customer follow-up and quality assurance calls.
• Track customer satisfaction and address concerns as needed.
• Assist with invoicing, data entry, and general office administration.
• Coordinate communication between customers, technicians, subcontractors, and insurance partners.
• Maintain the office in a clean, organized condition.

Skills

Organizational skills

Communication skills

Problem-solving

MS Office

Multitasking

Data reporting

Tools

RMS

Xactimate

Encircle

QuickBooks Online

Job description

Benefits:

• Health insurance
• Training & development
• Company parties
• Competitive salary
• Dental insurance

PAUL DAVIS RESTORATION Grande Prairie is seeking a motivated and detail-oriented Office Administrator to support daily office operations and help ensure an exceptional customer experience throughout the restoration process.

Key Responsibilities

• Provide administrative support to project managers and field staff.
• Answer phones, manage customer inquiries, visitor reception and schedule appointments.
• Maintain project files, documentation, and company records.
• Conduct customer follow-up and quality assurance calls.
• Track customer satisfaction and address concerns as needed.
• Assist with invoicing, data entry, and general office administration.
• Coordinate communication between customers, technicians, subcontractors, and insurance partners.
• Maintain the office in a clean, organized, and tidy condition. Ensure workspaces, common areas, and office supplies are properly maintained and organized.

Qualifications

• Previous office administration or customer service experience.
• Strong organizational, communication, and problem-solving skills.
• Comfortable working with data, metrics, and performance reporting.
• Proficiency with Microsoft Office and computer-based systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in restoration, construction, or insurance is considered an asset.
• Experience with RMS, Xactimate, Encircle, QuickBooks Online, or similar software is an asset

What We Offer

• $22-25/hour depending on experience
• Attractive Benefits package
• Supportive team environment
• Opportunities for professional growth and advancement

If you are organized, customer-focused, and enjoy being part of a team that helps people recover from property disasters, we would love to hear from you.