Office Administration Associate — Customer-Focused Admin

Acera Insurance Services Ltd.; Ottawa; On-site; CAD 40,000 - 45,000; Full time

Job summary

Acera Insurance Services Ltd. seeks an Associate, Office Administration in Ottawa to support reception and daily office operations. You will handle calls, visitors, deliveries, and coordinate meetings.

The role requires 2+ years of admin/reception experience (insurance experience a plus), strong communication and organizational skills, and proficiency with Microsoft Office (Outlook/Teams). This is a full-time, on-site position within a values-driven Canadian brokerage.

Qualifications

• 2+ years of administrative and receptionist experience (insurance industry experience is a plus).
• Post-secondary certificate, diploma, or degree in business administration is an asset.
• Proficient with Microsoft Office Suite, including Outlook and Teams; familiarity with scanners, copiers, and fax machines.

Responsibilities

• Answer telephone, in person or electronic enquiries and route to the appropriate person.
• Schedule meetings and coordinate boardroom and workspace bookings.
• Process online payments for clients.
• Handle mail and courier tasks; copy, file, and distribute documents.
• Support general office duties and special projects as needed.

Skills

Communication

Organization

Detail orientation

Customer service

Team player

Problem solving

Adaptable

Education

Post-secondary certificate, diploma, or degree in business administration

Tools

Microsoft Office Suite (Outlook, Teams)

Job description

Acera Insurance Services Ltd. seeks an Associate, Office Administration in Ottawa to support reception and daily office operations. You will handle calls, visitors, deliveries, and coordinate meetings.

The role requires 2+ years of admin/reception experience (insurance experience a plus), strong communication and organizational skills, and proficiency with Microsoft Office (Outlook/Teams). This is a full-time, on-site position within a values-driven Canadian brokerage.