Client Advisor, Personal & Commercial Insurance

Acera Insurance Services Ltd.; Richmond Hill; Hybrid; CAD 34,000 - 41,000; Part time

Job summary

Acera Insurance Services Ltd. in Richmond Hill, ON is seeking a part-time Client Advisor to service personal and commercial clients. You will support the Client Executive, manage renewals, and build relationships.

The role requires 3+ years in insurance, RIBO license, CIP asset, and proficiency with EPIC and Microsoft Office. This position offers 20 hours weekly, with compensation of CAD 25–30 per hour, and growth opportunities in a Canadian employee-owned brokerage.

Qualifications

• 3+ years in insurance with Personal Insurance and Commercial Insurance expertise.
• Licensed in Ontario (RIBO) is required; CIP asset is a plus.
• Post-secondary education or equivalent experience in business or risk management.

Responsibilities

• Serve as primary contact for Personal and Small Business Commercial Insurance clients.
• Assess client needs and recommend appropriate insurance solutions.
• Respond to inquiries with timely, accurate information.
• Manage policy renewals and cross-sell products while growing the book of business.
• Collaborate with underwriters and adjusters to resolve policy issues.
• Prepare insurer documentation and client applications.
• Stay updated on underwriting rules and industry standards.
• Support training and provide client guidance to ensure satisfaction.

Skills

Insurance knowledge

Ontario Auto Reform understanding

Commercial Insurance

Client relationships

Communication

Microsoft Office

EPIC

RIBO license

Education

Post-secondary degree or diploma in Business, Sales/Marketing, Risk Management, or related field

Tools

EPIC

Microsoft Office

Job description

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Client Advisor, Personal & Commercial Insurance

Aug 4, 2026

Location: Richmond Hill, ON, CA

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

CLIENT ADVISOR, PERSONAL & COMMERCIAL INSURANCE

The Client Advisor, Personal & Commercial Insurance, is dedicated to servicing the needs of our personal and commercial insurance clientele. Supporting the Client Executive, you’ll help manage and grow their existing book of business while building strong client relationships. Other duties include reviewing existing policy renewals, generating new business, file reviews, cross selling our products and services, facilitating policy changes, claims reporting and advocacy.

LOCATION AND STATUS

• Part-time, permanent (approximately 20 hours weekly)

Key responsibilities include, but are not limited to:

• Serve as the primary point of contact for clients for Personal Insurance and Small Business Commercial Insurance, addressing ongoing needs and advising on insurance matters.
• Conduct comprehensive needs assessments and recommend appropriate Personal Insurance solutions.
• Respond to client inquiries, providing timely and accurate information.
• Conduct care calls and manage Personal Insurance policy renewals.
• Support the growth of the existing book of business by identifying opportunities to enhance client relationships through additional insurance solutions and products, while maintaining high client retention.
• Collaborate with Underwriters and Adjusters to review guidelines and resolve policy-related issues.
• Prepare documentation for insurers and complete client applications.
• Stay updated on underwriting rules, industry standards, and workflow processes.
• Actively participate in training sessions to stay informed on product offerings and industry changes.
• Provide guidance and support to clients as requested, ensuring a high level of customer satisfaction.

Qualifications

• 3+ years of experience in the insurance industry with a strong understanding of Personal Insurance, with expertise in Ontario Auto Reform (Accident Benefits changes).
• 3+ years of experience in the insurance industry with a strong understanding of Commercial Insurance.
• RIBO license is required.
• CIP designation or actively pursuing is considered an asset.
• Post-secondary degree, diploma, or certificate in Business, Sales/Marketing, Risk Management, or a related field, or equivalent relevant experience in a similar role.

COMPETENCIES

• High level of professionalism and integrity.
• Excellent verbal and written communication skills.
• Strong commitment to providing exceptional customer service and building lasting relationships at all levels.
• Proficient in Microsoft Office Suite.
• Proficiency with EPIC is required.
• Demonstrated accountability and reliability in delivering high-quality, timely work.
• Ability to prioritize in a busy environment to meet tight deadlines
• Flexible, adaptable, and skilled in problem-solving.
• Strong team player with the ability to work independently.
• Detail-oriented with strong critical thinking skills.

COMPENSATION

Salary Range: $25 - $30 CAD hourly

Actual total compensation will be determined based on factors such as a candidate’s relevant experience, knowledge, skills, location, and internal equity.

VACANCY:

This position is for an existing vacancy.

USE OF ARTIFICIAL INTELLIGENCE

Our recruitment process may be completed with video conference technology.

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insuranceis an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.