Ocean Freight Coordinator

Rhenus Logistics; Richmond; On-site; CAD 55,000 - 75,000; Full time

Job summary

Rhenus Logistics is seeking an Ocean Freight Coordinator in Richmond, BC to oversee international shipments with a strong focus on Ocean Freight and a valuable Air Freight asset.

You will manage documentation, rates, tracking, and PODs, while coordinating with customers, carriers, and internal teams to ensure accurate, on-time shipments.

The ideal candidate has 3+ years in freight forwarding, excellent communication, and strong attention to detail; a Bachelor's in logistics is preferred.

Qualifications

• 3+ years of experience in freight forwarding or logistics, with strong Ocean Freight operations.
• Ocean Freight experience is essential; Air Freight experience is a plus.
• Bachelor's degree preferred; equivalent experience will be considered.

Responsibilities

• Coordinate Ocean Freight shipments from origin to destination, including booking, documentation, pre-alerts, tracking, and delivery.
• Support Air Freight shipments and coordinate with airlines, agents, and other service providers as needed.
• Communicate with customers, overseas agents, carriers, and internal teams to ensure timely shipment information.

Skills

Ocean Freight

Air Freight

Freight Forwarding

Documentation

Customer Service

Time Management

MS Office

Education

Bachelor's degree in Logistics or related field

Tools

MS Excel

MS Word

Outlook

Job description

The Rhenus Group is one of the leading logistics service providers operating worldwide. We offer tailor-made solutions along the entire supply chain for companies from a wide diversity of industries. From multimodal transports to perfect warehousing, from smooth customs clearance to innovative value-added services: We always keep our pulse on the times and are at our customers' side.

What you will be doing

The Ocean Freight Coordinator is responsible for coordinating international shipments and ensuring the efficient movement of cargo from origin to destination. This role will have a strong focus on Ocean Freight coordination, with Air Freight experience considered a valuable asset.

The ideal candidate is an experienced logistics professional with strong knowledge of freight forwarding operations, excellent attention to detail, and the ability to manage multiple shipments while maintaining clear communication with customers, agents, carriers, and internal teams.

You will be contributing to that vision by…

• Coordinate Ocean Freight shipments from origin to destination, including booking, documentation, pre-alerts, tracking, and delivery.
• Support Air Freight shipments and coordinate with airlines, agents, truckers, and other service providers as required.
• Communicate with customers, overseas agents, carriers, and internal teams to ensure timely and accurate shipment information.
• Prepare and issue shipping documentation, including Bills of Lading, Air Waybills, pre-alerts, and other required documents.
• Monitor shipments and provide regular status updates to customers and internal stakeholders.
• Coordinate and follow up on pickups, deliveries, and Proofs of Delivery (PODs).
• Obtain and negotiate freight rates with carriers and service providers to support competitive pricing.
• Review and reconcile shipment costs, pending charges, payables, and profit-share requests.
• Prepare and issue customer invoices accurately and on time.
• Assist with claims and other shipment-related issues, ensuring appropriate follow-up and resolution.
• Maintain accurate client status reports and shipment files.
• Ensure files are completed and closed accurately and within established timelines.
• Identify and resolve operational issues while maintaining a high level of customer service.
• Perform other logistics-related duties as assigned.

What skills & experience you will bring to us

• 3+ years of experience in freight forwarding or logistics, with strong experience in Ocean Freight operations.
• Air Freight experience is considered a strong asset.
• Solid understanding of international freight forwarding processes, documentation, and shipment coordination.
• Experience working with ocean carriers, airlines, agents, trucking companies, and other logistics service providers.
• Strong customer service and communication skills.
• Excellent organization and time management skills, with the ability to manage multiple shipments and priorities.
• Strong attention to detail and accuracy, particularly with shipping documentation and financial transactions.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Bachelor's degree in Supply Chain Management, Logistics, or a related field is preferred; equivalent experience will be considered.

What You can expect

• Continuous Training: Sharpen your skills and advance your expertise with our professional development programs.
• Great Team: It's truly the people that make the difference - and with us you'll join the best team around.
• Flat Hierarchies: Get straight through to the decision-makers with our streamlined organizational structure.
• Room for Innovation: Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
• Events: From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
• Quick Decision Processes: Make things happen faster with streamlined processes that promote efficiency and effectiveness.