Manager, Vehicle Transportation

Livingston International; Vaughan; On-site; CAD 80,000 - 110,000; Full time

Job summary

Livingston International in Vaughan, Canada, is seeking a Branch Operations Leader to oversee overall branch performance, service quality, and sustainable growth. You will direct daily operations, manage budgets, and build client relationships across multiple modes of transport.

The role requires a minimum of 3 years in related operations, an Associates degree or equivalent, and strong leadership, analytical, and communication skills. A collaborative, fast-paced environment awaits.

Qualifications

• 3 years of related experience in branch/operations management.
• Associates degree or equivalent post-secondary education required.
• Strong leadership, analytical, and customer service skills.
• Proven ability to plan, budget and improve processes.

Responsibilities

• Plan, direct and manage branch operations ensuring quality service.
• Forecast needs, set objectives, and adhere to budget.
• Monitor industry changes and advise senior management.
• Negotiate rates with carriers and suppliers to optimize margins.
• Maintain relationships with key customers and ensure satisfaction.
• Develop SOPs for inspection and delivery processes.
• Oversee staff recruitment, coaching and development.

Skills

Strong leadership

Analytical abilities

Customer service

Planning & organization

Negotiation

Communication

Problem solving

Education

Associates Degree or post-secondary education

Tools

Microsoft Office

Excel

Job description

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Join Livingston andgrow your career inthe constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

Job Type:Full Time

JOB SUMMARY

Reporting to the Director, the incumbent is responsible for the overall branch performance, service quality and supporting sustainable growth.

KEY DUTIES & RESPONSIBILITIES

• Plan, direct and manage the overall operations of the branch in conjunction with company policies and procedures, ensuring delivery of quality service to our customers at all times.
• Forecast needs, establish objectives and prepare/adhere to budget.
• Observe, react and report any changes and industry / competitive developments affecting the company.
• Make recommendation to senior management regarding opportunities to enhance operations, develop business, optimize efficiencies and reduce costs.
• Be responsive to concerned or dissatisfied clients to effectively identify problem areas, refer to appropriate areas of responsibility, follow up internally, and confirm client satisfaction on a timely basis.
• Oversee and follow-up on the delivery of quality service to key clients with regularity.
• Builds relationships with customers (manufacturers, auctions etc.) to ensure long-term loyalty and provide an opportunity to solicit additional business during slower periods.
• Negotiate rates and develop relationships with 3rd party carriers and local suppliers / services providers.
• Focused effort on product throughput, asset utilization and cost control to optimize truck and rail margins.
• Develop and maintain Standard Operating Procedures for inspection and delivery processes.
• Provide senior management with any appropriate branch/department reports.
• Support and develop continuous improvement initiatives to enhance quality of service.
• Oversee facility maintenance.
• Assist in compliance with all applicable safety standards.
• May be required to sit on internal or external committees and represent the company in legal matters.
• Responsible for recruiting, coaching, guiding, training, planning, and developing all members of the operations team.
• Work on special projects as required by Director.
• When necessity dictates, may be required to perform duties normally handled by subordinates.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.

• Strong leadership qualities
• Use analytical abilities and common-sense approach to problem solving
• Strong focus on customer service and relationship building
• Exceptional planning, organizational and analytical skills
• Good negotiating skills and effective conflict resolution
• Ability to handle stressful situations and high volume of work
• Intermediate to advanced knowledge of Microsoft Office (Word, Excel)
• Excellent communication skills (both written and verbal)

WORK EXPERIENCE – MINIMUM REQUIRED

3 years of related experience

EDUCATION

Required: Associates Degree or post-secondary education

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Business Acumen and Straight Talk

Inclusion and Collaboration

Customer First Focus

Leading and Developing

Agility

Accountability

Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.