Duty Manager Ramp, YYZ

Swissport International AG; Mississauga; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Yearly bonus plan

Group benefit

Free parking

Uniform provided

Job summary

Swissport International AG is seeking a Duty Manager to lead ramp operations under the Station Manager, ensuring safe, efficient and profitable ground handling services for our customers in Mississauga.

The role requires at least 3 years in ground handling, strong leadership and communication. You will manage manpower and equipment, coordinate shifts, and uphold safety, quality and KPI targets while liaising with customers and airport authorities.

Qualifications

• 3+ years of experience in the ground handling/ramp industry.
• Experience managing personnel in a unionized environment.
• Strong communication skills (interpersonal).
• Proficient in English, both written and spoken.

Responsibilities

• Oversee daily ramp operations and ensure safe, high quality service.
• Plan resources (manpower/equipment) and manage scheduling.
• Maintain safety and quality standards and relationships with customers and airport authorities.
• Manage staff assignments, payroll updates, and HR changes in Dayforce.

Skills

Communication skills

English proficiency

Leadership

Driver's license

Airside permit

Shift flexibility

Customer focus

Conflict resolution

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team at various locations across the globe.

Job Summary

Under the direction of the Station Manager, the Duty Manager is responsible for efficiently and profitably managing and directing ramp activities, providing a safe, high-quality product across a range of ground handling services to its customers.

Job Responsibilities

• Accountable for daily operations
• Efficient Resource Planning (manpower, equipment) and managing scheduling.
• Maintain and improve customer and company safety and quality standards.
• Maintain good relations with customers and airport authorities.
• Manage and control all staff assignments.
• Hold daily briefings with all levels of management.
• Accurately perform general payroll updates such as wage adjustments, vacation, banked time, monetary adjustments, etc...
• Administer new hires, recalls, terminations, and changes via the Dayforce system.
• Maintain, monitor, and report on agreed key performance indicators (KPI's)
• Coach and train all employees to improve operations effectively.
• Ensure workforce adherence to company policies and procedures.
• Participate in the disciplinary and grievance process with labor relations.
• Ensure that incident/accident reports are completed in an adequate and timely manner.
• Responsible for Quality, Health, Safety, and Environmental activities at the station, intending to reduce employee injuries, aircraft, and equipment damage
• Other duties as assigned.

Qualifications and Competencies

• Minimum 3 years of pertinent experience in the ground handling industry, ramp service.
• Relevant experience in personnel management in a unionized environment.
• Excellent communication skills (interpersonal)
• Excellent English communication, oral and written.
• Valid Driver’s License and airside permit D/A
• Strong organizational and multi-tasking skills.
• Leadership ability.
• Customer focus and quality awareness.
• Ability to deal with conflict.
• Available and flexible to work various shifts (day, evening, night, weekend, and holidays) according to operational requirements.

WHY WORK FOR US?

• Fun place to work!
• Competitive pay
• Paid training
• Yearly bonus plan
• Group benefit
• Free parking
• Uniform provided

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

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