NonStop Platform Support Specialist - Customer-Focused Tech

canadian nanny ca; Mississauga; Hybrid; CAD 110,000 - 130,000; Full time

Benefits offered by this job

Paid Time Off

Health Spending Account

Dental Coverage

Culture & Team

Job summary

Mississauga-based client seeks a NonStop Support Specialist to deliver knowledgeable, responsive technical assistance to customers. This role blends troubleshooting, product expertise, customer communication, and QA testing in a hybrid work setup.

You will troubleshoot the HPE NonStop platform, communicate clearly to technical and non-technical audiences, and own issues from inquiry to resolution while collaborating with internal teams.

Qualifications

• Hands-on experience with the HPE NonStop platform in a technical support or related role.
• Experience in customer-facing technical support or similar environment.
• Strong written and verbal communication; able to explain technical information clearly.

Responsibilities

• Provide responsive technical support to customers via email, phone, and online channels.
• Troubleshoot issues related to the HPE NonStop platform with internal teams.
• Maintain records of customer interactions, issues, and solutions.
• Participate in training to deepen knowledge of the NonStop product portfolio.
• Deliver online technical presentations to customers and sales prospects.
• Support QA testing to verify bug fixes and preserve functionality.
• Identify opportunities to improve customer support processes and experience.
• Collaborate effectively with internal teams to ensure timely resolutions.

Skills

HPE NonStop platform

Customer-facing support

Troubleshooting

Communication skills

Independent with teamwork

Tools

HPE NonStop

Job description

Mississauga-based client seeks a NonStop Support Specialist to deliver knowledgeable, responsive technical assistance to customers. This role blends troubleshooting, product expertise, customer communication, and QA testing in a hybrid work setup.

You will troubleshoot the HPE NonStop platform, communicate clearly to technical and non-technical audiences, and own issues from inquiry to resolution while collaborating with internal teams.