HPE NonStop Support Specialist

STACK IT Recruitment; Mississauga; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Health spending account

Dental coverage

Job summary

STACK IT Recruitment seeks a skilled HPE NonStop Support Specialist to join a well-established technology firm focused on security solutions for the HPE NonStop platform. You will troubleshoot, provide expert product knowledge, and engage with customers across multiple channels to ensure timely resolutions.

The role combines technical problem-solving with customer communication, collaboration with internal teams, and ongoing QA testing.

Qualifications

• Hands-on experience with the HPE Nonstop platform in a technical support or technical role.
• Experience in customer-facing technical support or related environment.
• Strong written and verbal communication skills, with the ability to explain technical information clearly.
• Strong troubleshooting and problem-solving abilities.
• Excellent organization, diligence, and follow-up skills.
• Confidence presenting technical information virtually to customers and sales prospects.
• Ability to work independently while collaborating effectively with internal teams.
• A proactive, responsive approach to customer support.

Responsibilities

• Provide responsive technical support to customers by addressing questions and resolving issues professionally and efficiently.
• Troubleshoot issues related to the HPE Nonstop platform in collaboration with internal technical teams.
• Communicate with customers through email, phone, and online channels, ensuring clear follow-up and timely resolution.
• Maintain accurate records of customer interactions, issues, and solutions.
• Participate in training to build in-depth knowledge of the company's Nonstop product portfolio.
• Deliver online technical presentations to customers and sales prospects.
• Provide backup Quality Assurance testing to verify bug fixes and ensure existing product functionality is maintained.
• Identify opportunities to improve customer support processes and the overall customer experience.

Skills

HPE NonStop

Troubleshooting

Customer-facing

Communication

Job description

You know HPE NonStop. You know how to troubleshoot. And you know how to work with customers. What if you could bring all three together?

Our client is a well-established technology company specializing in security solutions for the HPE NonStop platform, with more than 30 years of experience supporting organizations that rely on mission-critical systems.

They are looking for a HPE NonStop Support Specialist to join their team and provide knowledgeable, responsive support to customers. This is a customer-facing technical role combining troubleshooting, product expertise, customer communication, and quality assurance.

Who You Are

You’re a technically strong support professional who enjoys working with customers and getting to the root of technical issues. You’re organized, responsive, and comfortable taking ownership of problems from initial inquiry through resolution. You can communicate technical information confidently to both technical and non-technical audiences.

• Hybrid: 3 days per week in the office
• Vacancy Type: This is a newly created position

Requirements

What You'll Do

• Provide responsive technical support to customers by addressing questions and resolving issues professionally and efficiently.
• Troubleshoot issues related to the HPE Nonstop platform in collaboration with internal technical teams.
• Communicate with customers through email, phone, and online channels, ensuring clear follow-up and timely resolution.
• Maintain accurate records of customer interactions, issues, and solutions.
• Participate in training to build in-depth knowledge of the company's Nonstop product portfolio.
• Deliver online technical presentations to customers and sales prospects.
• Provide backup Quality Assurance testing to verify bug fixes and ensure existing product functionality is maintained.
• Identify opportunities to improve customer support processes and the overall customer experience.

What We're Looking For

• Hands-on experience with the HPE Nonstop platform in a technical support or technical role.
• Previous experience in customer-facing technical support or a related environment.
• Strong written and verbal communication skills, with the ability to explain technical information clearly.
• Strong troubleshooting and problem-solving abilities.
• Excellent organization, diligence, and follow-up skills.
• Confidence presenting technical information virtually to customers and sales prospects.
• Ability to work independently while collaborating effectively with internal teams.
• A proactive, responsive approach to customer support.

What Makes This Role Exciting?

• Specialized Expertise: Work with the HPE NonStop platform and deepen your expertise in a highly specialized technology environment.
• Customer Impact: Become a trusted technical resource for customers, helping them troubleshoot issues and get the most from their technology solutions.
• Varied Technical Exposure: Go beyond day-to-day support with opportunities to contribute to technical presentations, product training, troubleshooting, and QA testing.
• Meaningful Ownership: Take ownership of customer issues from initial inquiry through resolution, with the opportunity to identify ways to improve support processes and the overall customer experience.
• Collaborative Environment: Work closely with experienced technical professionals in a supportive team where your knowledge and contributions can make a direct difference.
• Paid Time Off: Competitive vacation and personal days to maintain a healthy work-life balance.
• Health Spending Account & Dental Coverage: Flexible coverage to support your health needs.
• Culture & Team: Be a supportive cross-functional team that thrives on collaboration and innovation, where every member's ideas are valued and contribute to shared goals and success.

We're committed to diversity and inclusion. Need accommodation during the hiring process? Let us know, we're here to support you!

AI Use Disclosure

STACK IT uses AI-enhanced tools to support initial candidate screening and interview note analysis. All assessments and hiring decisions remain human-led.