Night Shift Coordinator, Emergency Services

Main Street Project Inc.; Winnipeg; On-site; CAD 46,000 - 62,000; Full time

Benefits offered by this job

Health & Dental Benefits

Pension Plan

Professional Development Opportunities

Shift Premiums

Employee Assistance Program

Job summary

Main Street Project is seeking an Overnight Coordinator to provide staffing and management support for MSP programs during the night shift. You will supervise overnight staff, ensure policy adherence, coordinate with the Night Co Coordinator, and support program managers with new procedures.

The role emphasizes harm reduction, equity, and trauma-informed care, with a commitment to responding to crises and maintaining safe, client-centered services for people experiencing homelessness.

Qualifications

• Two years’ experience in human services, preferably working with adults challenged by homelessness, mental illness and/or chemical dependency.
• Relevant post-secondary education is considered an asset.
• Experience in a management or administrative role is considered an asset.
• Proficient computer literacy.
• Ability to communicate and work effectively with staff from various backgrounds and disciplines.
• Excellent organizational and time management skills.
• Ability to work with a client-centered care philosophy.
• Ability to assess crisis and work in a crisis situation.
• Ability to understand and comply with PHIA regulations.
• Excellent communication skills, both verbal and written, and excellent listening skills.
• Ability to communicate and work effectively in a multidisciplinary team.
• Subscribe to philosophy of cooperation and continuity across programs, and of consideration and respect for participants.
• Knowledge of Indigenous culture
• Knowledge of the effects of poverty and the determinants of health
• Ability to work effectively with participants displaying unpleasant and/or aggressive behavior
• Demonstrated ability to apply Harm Reduction and Housing First philosophies in their day-to-day support of participants
• Ability to work flexible hours to meet program

Responsibilities

• Actively communicate, plan and collaborate with the Night Co Coordinator to ensure consistency of application of support, cross organizational coverage, and follow up on ongoing tasks/projects.
• Oversee and provide directions in all MSP program areas in the overnight hours to staff in their day-to-day duties
• Provide support to management in policy and procedure adherence
• Support the Program Managers in implementing new policies and procedures
• Assist in employee on-boarding and training
• Communicate organization updates with employees on a regular basis, answer queries and provide information as needed.
• Monitor ongoing work, identify problems and make recommendations for continuous improvements of procedures and policies
• In collaboration with program managers, responsible for employee performance management; keeping the Program Manager up to date on staff performance
• Participate in multidisciplinary team meetings, providing relevant participant information
• Ensure employees follow safe work practices and MSP standard operating procedures
• Assist in problem-solving last-minute staffing shortages- including working with scheduling managers, and on-call managers.
• Working with on call managers/directors to coordinate support
• Attend Transfer of Care meetings at shift changes
• Lead team debrief after incidents
• Provide immediate support to staff following critical incidents
• Address community member complaints or concerns; keep the management team up to date on all community member interactions
• Provide coverage on an emergency basis when needed.
• Provide crisis prevention and intervention
• Assist in the recruitment process of frontline staff as needed
• Communicate on a regular basis with the management team on any staffing / scheduling issues or concerns
• Collect and report all monthly statistical information, MIS stats and other program related stats
• Reports stats in a timely and accurate manner

Skills

Communication skills

Crisis management

Organizational skills

Team collaboration

Accountability

Cultural awareness

Education

Post-secondary education asset

Job description

Main Street Project is seeking an Overnight Coordinator to provide staffing and management support for MSP programs during the night shift. You will supervise overnight staff, ensure policy adherence, coordinate with the Night Co Coordinator, and support program managers with new procedures.

The role emphasizes harm reduction, equity, and trauma-informed care, with a commitment to responding to crises and maintaining safe, client-centered services for people experiencing homelessness.