Senior Guest Services & Accommodations Leader

Castle Mountain Resort Inc; Brocket; Hybrid; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Health and dental benefits

Full season pass for self and spouse/​

Employee discounts around the resort

Job summary

Castle Mountain Resort is seeking an experienced front-facing service manager to lead the Accommodations and Guest Services teams. You will oversee reservations, pricing, and guest experience, ensuring a seamless booking-to-arrival process and high service standards across peak seasons and shoulder periods.

You will manage supervisors, recruit and train staff, work with HR on staffing, and collaborate with other departments to maintain exceptional guest experiences at Castle Mountain in Alberta.

Qualifications

• 5+ years in hospitality leadership, with supervision of multiple teams
• Strong knowledge of PMS and reservations platforms
• Proven ability to manage occupancy, rate strategy, and performance metrics

Responsibilities

• Lead Accommodations and Guest Services teams, supervise Supervisors
• Oversee end-to-end reservations across channels; optimize occupancy and revenue
• Maintain PMS data integrity and KPI tracking; drive guest satisfaction

Skills

PMS systems

Reservations management

Staff leadership

Budget & reporting

Guest service excellence

Education

Post-secondary education in Hospitality/Business

Tools

PMS (Property Management System)

Job description

Castle Mountain Resort is seeking an experienced front-facing service manager to lead the Accommodations and Guest Services teams. You will oversee reservations, pricing, and guest experience, ensuring a seamless booking-to-arrival process and high service standards across peak seasons and shoulder periods.

You will manage supervisors, recruit and train staff, work with HR on staffing, and collaborate with other departments to maintain exceptional guest experiences at Castle Mountain in Alberta.