Guest Experience Lead — Front Desk Supervisor

Pomeroy Lodging; Kananaskis Village; On-site; CAD 25,000 - 39,000; Full time

Benefits offered by this job

Health & Wellness plan

Paid on-the-job training

Employee wellness privileges

Discounts on F&B and Yora retail

Development opportunities

Personal days

Job summary

Yora Nordic Spa Kananaskis in Kananaskis, Alberta, is seeking a Front Desk Supervisor to lead daily Front Desk operations and coach the Concierge team. You will ensure warm welcomes, smooth check-ins, and graceful departures, while maintaining high service standards across all guest touchpoints.

You will collaborate with other departments to deliver a seamless guest journey and help manage staffing, throughput, and guest communications during each shift.

Qualifications

• 2–4 years in hospitality or premium guest services.
• Supervisory or shift leadership experience preferred.
• Ability to lead by example and stay engaged in guest service.
• Strong guest-service recovery & journey management.
• Experience with PMS, POS, and reservation systems.

Responsibilities

• Lead Front Desk team to deliver warm, genuine, and memorable guest experiences.
• Ensure check-ins, departures, and interactions are welcoming, efficient, and seamless.
• Resolve guest concerns professionally and empathetically.
• Monitor guest flow and address wait times or challenges.
• Collaborate with other departments for a seamless guest journey.
• Coordinate daily Front Desk activities, shift priorities, and operational requirements.
• Ensure reservations, payments, and communications are completed accurately.
• Maintain cleanliness, organization, and presentation of Front Desk areas.
• Monitor staff levels and service quality; support opening/closing procedures.

Skills

Leadership

Guest service

Communication

Problem-solving

Coaching

Tools

PMS

POS

Reservation systems

Workforce management systems

Job description

Yora Nordic Spa Kananaskis in Kananaskis, Alberta, is seeking a Front Desk Supervisor to lead daily Front Desk operations and coach the Concierge team. You will ensure warm welcomes, smooth check-ins, and graceful departures, while maintaining high service standards across all guest touchpoints.

You will collaborate with other departments to deliver a seamless guest journey and help manage staffing, throughput, and guest communications during each shift.