Overnight Front Desk & Guest Services Lead

Gateway Casinos and Entertainment Limited; Rama; Presencial; CAD 50.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension plan benefits

Employee-driven recognition program

Health and dental plan options

Career growth opportunities

Paid time off accumulation

Exciting, supportive and fun work envt

Descripción de la vacante

Gateway Casinos & Entertainment Limited is seeking a Front Office Supervisor to ensure a positive guest experience by effectively supervising Front Office, Guest Services and Valet teams. You will uphold core guest service values while building a strong, collaborative team.

Responsibilities include coordinating daily activities, monitoring room status, communicating with Housekeeping, assisting with interviewing and training, and managing budgets and safety policies.

Formación

• Certificate in Hospitality Management is an asset.
• Ability to solve problems by analyzing information and using logic to address work-related issues and problems.
• Interpersonal skills and ability to build relationships with individuals with diverse personalities and styles.
• Knowledge of employment related laws and regulations, including Health and Safety.
• Knowledge of hotel operations.
• Knowledge of professional housekeeping techniques.
• Knowledge of property management systems.
• Knowledge of scheduling procedures.
• Attention to detail.
• Strong understanding of hotel operations and yield management.
• Ability to effectively communicate in writing as appropriate for the needs of the audience.
• Must provide a clean driver’s abstract.
• Driving manual transmission vehicle is required.

Responsabilidades

• Oversee the operations of the Front Desk, Guest Services and Valet departments to ensure the achievement of departmental objectives and service quality standards.
• Plan, organize and monitor daily activities of the team.
• Review daily arrivals, identify potential problems with rooms’ activity and take appropriate action.
• Communicate with Housekeeping and other departments on the status of guest rooms in a timely and efficient manner.
• Review and resolve dispute accounts and Housekeeping discrepancies.
• Schedule staff according to productivity standards and forecasted occupancy, adjust as needed throughout the day.
• Comply with and report information on department activities and expenses.
• Ensure company policies and regulations are met.
• Assist with interviewing, provide training and career development for staff; conduct performance evaluations and provide feedback for employees, follow progressive discipline policies.
• Provide input to the department’s monthly expenditures.
• Prepare daily shift briefings and meetings for staff and communicate activities in the supervisor’s daily log.
• Respond to customer service problems promptly and professionally.
• Inspect guest room floors, guest rooms and public areas, inclusive of front of and back of house. Coordinate preventative and corrective maintenance.
• Establish and maintain inventories; ordering and receiving of supplies to maintain necessary inventory levels while maintaining the operating budget.
• Provide site inspections of hotel and banquet areas.
• Keep work areas clean and free of safety hazards, debris and litter, provide safety reminders and training as needed.
• Perform all job duties in a safe and responsible manner.
• Adhere to departmental quality standards.
• Perform other related and compatible duties as assigned.

Conocimientos

Problem solving

Interpersonal skills

Communication skills

Knowledge of hotel operations

Attention to detail

Employee training & development

Schedule management

Guest service focus

Produce safety awareness

Clean driver’s abstract

Manual transmission driving

Educación

Certificate in Hospitality Management

Descripción del empleo

Gateway Casinos & Entertainment Limited is seeking a Front Office Supervisor to ensure a positive guest experience by effectively supervising Front Office, Guest Services and Valet teams. You will uphold core guest service values while building a strong, collaborative team.

Responsibilities include coordinating daily activities, monitoring room status, communicating with Housekeeping, assisting with interviewing and training, and managing budgets and safety policies.