Night Auditor: Elevated Guest Service & Night Ops

MasterBUILT Hotels Ltd.; Fort McMurray; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Flexible benefits package

Opportunities for advancement

Positive team culture

Job summary

MasterBUILT Hotels Ltd. is seeking a Night Auditor for Microtel Inn & Suites Fort McMurray, AB. The role focuses on accurate check-ins/outs, guest service, and smooth overnight operations to support revenue and customer satisfaction.

You will work overnights with possible weekend shifts, handle inquiries, prepare daily reports, and ensure front desk systems are up-to-date while maintaining a clean workspace and teamwork across shifts.

Qualifications

• 1-2 years of experience in a customer service-oriented role.
• Previous hospitality experience an asset.
• Proficiency with Microsoft Office programs such as Word and Excel.
• Familiar with general office equipment such as photocopiers, scanners etc.

Responsibilities

• Perform check-ins and checkouts, paying special attention to accuracy and detail.
• Ensure each guest has received exceptional service.
• Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately
• Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up
• Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
• Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines
• Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing
• Balance end of day transactions in PMS with POSPrepare daily reports for onsite managers and head office
• Maintain cleanliness of workspace
• Ensure full completion of all duties, providing a smooth transition between shifts through effective teamwork

Skills

Customer service

Hospitality experience

Microsoft Office

Office equipment

Education

High School Diploma or GED

Tools

Reservation system

POS system

PMS

Job description

MasterBUILT Hotels Ltd. is seeking a Night Auditor for Microtel Inn & Suites Fort McMurray, AB. The role focuses on accurate check-ins/outs, guest service, and smooth overnight operations to support revenue and customer satisfaction.

You will work overnights with possible weekend shifts, handle inquiries, prepare daily reports, and ensure front desk systems are up-to-date while maintaining a clean workspace and teamwork across shifts.