Night Auditor

MasterBUILT Hotels ltd; Ottawa; On-site; CAD 1,929,000 - 2,755,000; Part time

Benefits offered by this job

Flexible benefits package

Opportunities for advancement

Positive team culture

Job summary

MasterBUILT Hotels invites applications for a part-time Night Auditor at Microtel Inn & Suites by Wyndham Kanata, ON. The Night Auditor will ensure nightly operations run smoothly, verify accounts, and deliver friendly service to guests during overnight shifts.

Candidates should have 1-2 years in customer service, basic computer skills with Word and Excel, and the ability to work independently or as part of a team in a fast-paced hospitality environment.

Qualifications

• 1-2 years of experience in a customer service-oriented role.
• Previous hospitality experience is an asset.
• Proficiency with Microsoft Office programs such as Word and Excel.
• Familiar with general office equipment such as photocopiers, scanners, etc.

Responsibilities

• Perform check-ins and checkouts with accuracy and attention to detail.
• Ensure guests receive exceptional service.
• Handle guest requests with expediency and professionalism.
• Provide information to guests (restaurants, directions, local services).
• Operate front desk equipment and reservation systems.

Skills

Customer service

Teamwork

Problem solving

Interpersonal skills

Positive attitude

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.

Microtel Inn & Suites by Wyndham is an all-new construction, limited-service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 18 of the past 19 years - an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).

Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2025. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.

NEW OPPORTUNITY:

NIGHT AUDITOR

Microtel Inn & Suites by Wyndham Kanata, ON

The Night Auditor will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. They must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue.

This is a part-time position which requires the ability to be flexible with hours of work, as shifts will include early mornings, late evenings and weekends. The successful candidate must be able to work overnight shifts.

RESPONSIBILITIES:

• Perform check-ins and checkouts, paying special attention to accuracy and detail
• Ensure each guest has received exceptional service
• Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately
• Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up
• Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
• Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines
• Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing
• Balance end of day transactions in PMS with POS
• Prepare daily reports for onsite managers and head office
• Maintain cleanliness of workspace
• Ensure full completion of all duties, providing a smooth transition between shifts through effective teamwork

QUALIFICATIONS:

Experience Required

• 1-2 years of experience in a customer service-oriented role
• Previous hospitality experience an asset
• Proficiency with Microsoft Office programs such as Word and Excel
• Familiar with general office equipment such as photocopiers, scanners etc.

Mission Critical Competencies

• Ability to troubleshoot, strong problem-solving skills
• Ability to work independently or under minimal supervision
• Ability to demonstrate being a team player
• Excellent customer service and interpersonal skills
• A fun, positive attitude with a sense of humour

Desired Education

• A High School Diploma or GED required

WORKING CONDITIONS:

• Must be able to work overnight shifts
• Fun work environment, committed to realizing all of our Core Pillars

MASTERBUILT OFFERS:

• A compensation package that provides incentives and rewards performance
• A flexible benefits package that supports various personal/family situations and work environments
• A rewarding corporate culture that fosters a positive team and family spirit
• A cooperative management team that is strategic and forward thinking
• A fast-paced environment with opportunities for advancement

Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.