Night Auditor

Northland Properties

Toronto

On-site

CAD 42,000 - 54,000

Full time

2 days ago

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Benefits offered by this job

Team events

Hotel discounts

Employee assistance program

Tuition reimbursement

Job summary

Sutton Place Hotel Toronto, part of Northland Properties, is hiring a Night Audit Agent for the overnight shift starting at 11:00pm. You will handle check-ins/outs, guest inquiries, and nightly auditing within hotel guidelines.

Strong customer service and computer skills are required, with OPERA experience as an asset. A valid driver's license is helpful; continuous standing and walking are expected during the shift.

Qualifications

Minimum 2 years customer service experience.
1 year guest service/front desk or accounting experience is required.
Experience with computer use is required.
Strong knowledge of computer systems; OPERA or similar, plus languages is an asset.
Valid driver's license with clean record; ability to drive manual is an asset.
Exceptional guest service and communication skills.
Strong attention to detail and problem-solving abilities.
Continuous standing and walking during shift.”

Responsibilities

Check-in and check-out services for guests.
Answer guest inquiries and accommodate special requests.
Audit room rate variances and conduct nightly checks.
Ensure wake-up calls are set and accurate.
Run nightly processing sequence and reset systems for next day.
Transmit credit card deposits and balance the audit.
Identify and communicate any issues to management.
Assist with parking and guest vehicle retrieval if required.

Skills

Communication

Guest service

Computer literacy

Driver's license

Team player

Tools

OPERA system

Job description

EMPLOYMENT TYPE: Full Time

VACANCY STATUS: We are actively hiring for this position.

Sutton Place Hotel Toronto is an address deep-rooted in history-all within an exquisite, cosmopolitan environment and guaranteed to make an impact. Serving as a contemporary landmark on the iconic corner of King Street West and Blue Jays Way, our downtown Toronto, 118 room hotel, stands proud among the buzz of the Toronto Entertainment District.

The key to providing this exceptional service level is our team and we are currently considering candidates for the following position:

Night Audit Agent

Key Responsibilities

This is an overnight shift and begins at 11:00pm. The successful candidate will consistently provide a warm welcome and exceptional experiences to our guests in a prompt and courteous manner within the framework of hotel and departmental guidelines. Responsibilities will include (but are not limited to):

Check-in and check-out services
Answering guest inquiries, accommodating special requests and assisting in resolving and concerns or issues in person or via telephone
Prepare, check, and correct room rate variances by conducting thorough audits
Ensure wake-up calls are set for the morning to ensure accuracy & complete as required
Runs the nightly processing sequence to reset systems for the next days' use
Prepares and transmits credit card deposits
Balance the rooms audit
Keep team informed of all problems, emergencies and unusual matters of significance
Adheres to all established credit and inventory control procedures
Present statement of charges to departing guests and receive payment
Identify and record special billing instructions and notify Accounting
Minimize loss of revenue by adhering to all established credit and inventory control procedures
Ensure the security of keys, company and guest information
Report unsafe work conditions, areas requiring repair or suspicious persons
Must be able to assist with parking and retrieving of guest vehicles if required
Assisting with emergency response as required

Qualifications

This is an excellent opportunity for an energetic, self-motivated, team-oriented individual, with a minimum 2 years previous customer service experience.
1 year's previous guest service/front desk or accounting experience is required
Previous professional experience requiring the use of a computer is required
Strong knowledge of computer systems required, OPERA (or similar) and additional languages are an asset.
A valid driver's license with clean drivers abstract; the ability to drive manual (standard) vehicles is an asset.
Proven, exceptional guest service and communication (both verbal and written) skills
Strong attention to detail and problem-solving abilities
Position requires continuous standing and walking throughout the shift.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS