Night Auditor

Hotel Equities; Guelph; On-site; CAD 28,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vacation pay

Daily pay available

Career growth opportunities

Employee discount

Employee assistance program

Job summary

Hotel Equities is seeking a Night Auditor for the Delta Hotels Guelph Conference Centre in Guelph, ON. The role runs 11 PM–7 AM, focusing on guest service, accurate night audits, and seamless front desk operations.

The ideal candidate demonstrates professionalism, strong communication, and the ability to multi-task in a fast-paced environment while ensuring security and guest satisfaction.

Qualifications

• High School diploma or equivalent.
• Experience with hotel front desk and night audit processes preferred.
• Excellent customer service and communication skills.

Responsibilities

• Welcome guests and provide attentive service.
• Process night audit reports and prepare for the next day.
• Check in/out guests, handle payments and records accurately.
• Coordinate with housekeeping and other departments to resolve guest requests.
• Promote hotel rewards program and maintain security and confidentiality.

Skills

Guest service

Communication

Multi-tasking

Teamwork

Education

High school diploma

Tools

PMS systems

Reservations systems

Job description

Pay Range

CAD $20.11 - CAD $21.00 /Hr.

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Auditor for the Delta Hotels Guelph Conference Centre in Guelph, ON!

Night Auditor (Overnight Shift 11 PM-7 AM)

Job Purpose:

• Welcome guests and consistently provide friendly and attentive service
• Demonstrate professionalism at all times and comply with company standards of appearance
• Maintain confidentiality of guest and proprietary information
• Process all Night Audit Reports as per company policy, prepare systems for the next day.
• Promptly check in guests ensuring identification and credit card information matches reservation in addition to being complete and accurate
• Thank guest for choosing to stay at our Hotel; let them know we appreciate their business
• Ensure all departing guests have been checked out; accurately post charges and process final payment; offer guest manual or e-mailed receipt; email guest survey link
• Coordinate with Housekeeping to track and update room status in computer system
• Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information
• Obtain vehicle license information and accurately record in guest’s reservation file
• Promptly answer incoming calls, respond to incoming faxes and e-mail inquiries
• Communicate with other departments to ensure guest requests are resolved without delay
• Create reservations providing information regarding special rates, packages and cancellation policy(s)
• Promote Hotel rewards program and provide details regarding membership and benefits
• Print end of shift report(s), reconcile float, complete required paperwork and deposit pouch
• Follow Health & Safety and Emergency policies and procedures
• Maintain a clean and well organized work area
• Ability to multi-task and work in fast paced environment

• Ability to work various shifts including evenings, weekends and holidays

Physical Requirements

• Lift, carry, push, pull, and place objects weighing up to 30 pounds
• Standing for extended periods of time.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Frequently standing up behind the desk and front office areas.
• Carrying or lifting items weighing up to 50 pounds / 23 kilograms.
• Handling objects, products and computer equipment.
• Basic computer skills to operate various property management and reservations systems, etc.

Other:

• The pay range for this position is $20.11-$21 per hour, based on experience and qualifications.
• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation Pay
• Daily Pay Available
• Career Growth Opportunities
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• Employee assistance program
• Employee discount