Guest Service Supervisor

Northland Properties; Toronto; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Rewards & Recognition

Discounted Hotel Stays

25% restaurant discount

Discounted Passes/Lift tickets

Ongoing Employee events

Career Advancement

Dedicated Training Program

Employee Assistance Program

Referral Program

Group Life Insurance

Complimentary Stays

RRSP Matching

Milestone Rewards

Tuition Credit Program

Job summary

Sutton Place Hotel Toronto, part of Northland Properties, seeks a Hospitality Supervisor. The role involves ensuring exceptional service, leading a motivated team, and collaborating closely with various departments to maintain high standards in a luxury environment.

The ideal candidate will have supervisory experience in hospitality, strong interpersonal skills, and a commitment to service excellence. Excellent perks include discounted hotel stays, ongoing training, and growth opportunities.

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Qualifications

• Minimum of two years Hospitality Supervisory experience focused on rooms.
• Strong knowledge of the Front Desk Receptionist position.
• Exceptional interpersonal and customer service skills.
• Initiative to identify and resolve opportunities for improvement.
• Must be legally able to work in Canada.

Responsibilities

• Ensure exceptional service from curb to pillow and support the Guest Service Team.
• Work alongside the Guest Services/ Front desk team.
• Report to the Front Office Manager and collaborate with department leaders.
• Meet and exceed Health, Wellness & Safety standards.
• Execute proper yield management for Sutton Prestige Members.

Skills

Supervisory skills

Customer service

Team motivation

Problem-solving

Attention to detail

Organizational skills

Education

Degree/Diploma in Hospitality Management

Tools

MS Word

MS Excel

OPERA or similar PMS

Job description

Sutton Place Hotel Toronto is an address deep-rooted in history-all within an exquisite, cosmopolitan environment and guaranteed to make an impact. Serving as a contemporary landmark on the iconic corner of King Street West and Blue Jays Way, our downtown Toronto, 118 room hotel, stands proud among the buzz of the Toronto Entertainment District.

Key Responsibilities

The successful candidate will be a proven Hospitality Supervisor, with experience in a luxury environment. Responsibilities include (but not limited to):

• Ensuring exceptional service from curb to pillow, and supporting the Guest Service Team, Chef Concierge, Bell & Valet, Corporate Lounge and working closely with all partners
• Working Supervisor Role- will be required to work alongside the Guest Services/ Front desk team
• Leads by example in service excellence and inventory controls.
• Reporting to the Front Office Manager, and collaborating daily with all other department leaders, working closely with the Housekeeping and Maintenance Teams
• Ensuring that Health, Wellness & Safety standards are met and exceeded, including thorough training of teams in emergency procedures and guest safety
• Execute proper yield management and ensuring all special request and Sutton Prestige Members are recognized per company standard.
• Motivating, supporting and encouraging team members to provide exceptional services to our guests
• Supporting/ adjusting and assisting with fair and effective scheduling and performance management of the team members in conjunction with the Front Office Manager Team and Chef Concierge and Human Resources
• Effective planning, problem-solving, & reporting in order to continually improve operations & efficiency, and achieve service goals as well as financial targets.
• Key member of the emergency response team.

Qualifications

This is an excellent opportunity for an energetic, energetic, self-motivated, team-oriented individual, with a minimum of two years Hospitality Supervisory experience with a focus on rooms in a similar property environment.

• Strong knowledge of all facets of the Front Desk Receptionist position, with an unwavering commitment to service excellence, and the ability to support and contribute to the ongoing training and development of the Guest Services Team and Night Auditors
• Exceptional interpersonal skills, with clearly demonstrated supervisory and customer service skills
• The initiative to identify opportunities for improvement and resolve them in a timely manner with sound decision-making skills
• Strong organizational skills & outstanding attention to detail, with an emphasis on achieving objectives within deadlines
• Degree/Diploma in Hospitality Management or comparable experience is an asset
• Working knowledge of MS Word, Excel, OPERA or similar Property Management System.
• Must be legally able to work in Canada

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our employees and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• Rewards & Recognition
• Discounted Hotel Stays for Team Members and Family & Friends rates too!
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities- Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program