Night Audit Manager

Marriott-International; Toronto; On-site; CAD 50,000 - 56,000; Full time

Benefits offered by this job

Health, Vision, and Dental Coverage

Employee Social Events

On-Site Parking

Deferred Profit-Sharing Plan

RRSP

Discounted Associate Meals

Hotel Discounts at Marriott Properties

Education Reimbursement

Job summary

The Westin Toronto Airport Hotel in Toronto, Ontario, is seeking a Guest Service and Night Audit Supervisor to oversee guest services, reservations, bell service, and night audit activities. This role ensures accurate balancing of all hotel income and expenses for the 24-hour operation in line with hotel policy.

Responsibilities include auditing revenues and charges, preparing daily management and accounting reports, and coordinating with other departments.

Qualifications

• High School diploma or equivalent plus some customer service experience.
• Some college preferred.
• Must speak fluent English. Other languages preferred.

Responsibilities

• Balance and audit room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
• Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest and house accounts.
• Audit all variance reports to ensure accuracy.
• Monitor performance and recommend corrective disciplinary action. Alert management of potentially serious issues.
• Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.
• Ensures all staff on shift are properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Handle a cash float and make cash deposits.
• Handles all Duty Management tasks during the overnight shifts.
• Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses.
• Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Act as hotel system liaison during night hours. Call in and open tickets with Opera, or System Support during the overnight hours if a system fails or issues occur.
• Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• May assist with other duties as assigned.

Skills

Fluent English

Customer service

Education

High School diploma or equivalent

Job description

The Westin Toronto Airport Hotel, Toronto, ON, CA

2 days ago Requisition ID: 4640

Salary Range: $50,400.00 To $56,000.00 Annually

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 20 hotels owned and managed by Easton’s Group of Hotels, and more in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.

If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

At Easton’s, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.

About the Hotel

TheWestin Toronto Airportis located near YYZ airport, it features a Westin WORKOUT®, heated indoor pool, and dining options like Atmosphere and Crosswind’s Bar and Grill along with an express Starbucks coffee and grab-and-go stand. As part of Easton’s Group of Hotels, our team is deeply involved in community events, valuing the wellbeing of each member as much as our guests.

• Health, Vision, and Dental Coverage


• Employee Social Events


• On-Site Parking


• Deferred Profit-Sharing Plan


• RRSP


• Discounted Associate Meals


• Hotel Discounts at MarriottProperties worldwide


• Education Reimbursement

JOB OVERVIEW

Supervises the guest service and night audit operations to include guest registration, bell service, security, telephone services, guest reservations, and night audit to ensure guest satisfactions and maximize hotel profitability. Ensures the accurate balancing of all hotel income and expenses for the 24-hour hotel operating period in compliance with hotel policy.

DUTIES AND RESPONSIBILITIES

• Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues.


• Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest and house accounts.


• Audit all variance reports to ensure accuracy.


• Monitor performance and recommend corrective disciplinary action. Alert management of potentially serious issues.


• Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.


• Ensures all staff on shift are properly trained and have the tools and equipment needed to effectively carry out their job functions.


• Handle a cash float and make cash deposits.


• Handles all Duty Management tasks during the overnight shifts.


• Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses.


• Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.


• Act as hotel system liaison during night hours. Call in and open tickets with Opera, or System Support during the overnight hours if a system fails or issues occur.


• Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.


• Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.


• Promote teamwork and quality service through daily communications and coordination with other departments.


• May assist with other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

High School diploma or equivalent plus some customer service experience. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds


• Moving about the public areas


• Communicating with other people


• Handling objects, products and computer equipment

Other:

• Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information.


• Basic mathematical skills are used frequently.


• Basic computer skills are used to enter and collect data, and to report systems problems or issues with financial systems in the hotel.


• May be required to work nights, weekends and/or holidays

ACCESSIBILITY & ACCOMODATION

• The Westin Toronto Airport Hotel is committed to an inclusive, accessible recruitment process. Accommodations are available upon request for all stages of the selection process.


• Should you require any accommodations during an interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.