Night Auditor

Sandman Hotel Group; Richmond; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Hotel Night Auditor to join their dynamic team. This role involves conducting nightly audits, managing guest registrations, and ensuring smooth operations at the front desk. The ideal candidate will possess strong customer service skills and a solid understanding of hospitality principles. With a commitment to employee growth and a supportive work environment, this company offers exciting career advancement opportunities. If you are passionate about delivering exceptional guest experiences and thrive in a fast-paced setting, this position is perfect for you.

Benefits

Rewards & Recognition

Team rates from $79 per night

25% discount at restaurants

Discounted Passes/Lift tickets

Ongoing Employee events

Growth Opportunities

Dedicated Training Program

Employee Assistance Program

Group Life Insurance, Extended Health, Dental, Vision Care

Complimentary Stays

Qualifications

• Strong knowledge of hospitality principles and accounting practices.
• Experience in customer service and people management is essential.

Responsibilities

• Conduct nightly audits and balance departmental ledger accounts.
• Register guests, assign rooms, and manage inquiries and complaints.
• Prepare daily records and maintain high hygiene standards.

Skills

Fluent in English

Fluent in French

Customer service

Conflict resolution

Time management

Analytical skills

Education

High School Diploma or G.E.D.

Two-year apprenticeship or college program in hotel management

Job description

Job Description

Posted Thursday, March 13, 2025 at 3:00 AM

Proud to be 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, and preparation of various hotel operating reports. They are required to work through the night shift on the front desk.

JOB REQUIREMENTS:

• Fluent in English and French (preferred)
• High School Diploma, G.E.D. or equivalent
• Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
• Experience in all aspects of customer service and people management
• Strong working knowledge of hospitality industry principles, methods, practices, and techniques
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to respond quickly in a dynamic and changing environment
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
• Knowledge of cost analysis, fiscal management, and budgeting techniques
• Able to effectively communicate both verbally and in writing

DUTIES:

• Maintain an inventory of vacancies, reservations, and room assignments
• Register arriving guests and assign rooms
• Answer enquiries regarding hotel services and registration by letter, by telephone, and in person; provide information about services available in the community and respond to guests' complaints
• Compile and check daily record sheets, guest accounts, receipts, and vouchers using computerized or manual systems
• Present statements of charges to departing guests and receive payment
• Post all daily room and outstanding charges
• Take over from the evening cashier, checking and accepting float and takings
• Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away
• Accept and lock away keys from various departments
• Prepare Credit Card/Charge Card summaries and post to DAB's account
• Maintain a high standard of personal hygiene and appearance

APPLICABLE SKILLS:

• Excellent customer relations
• Must have time-management skills
• Adaptable to change and able to handle multiple priorities under pressure
• Eager and focused to exceed guest expectations

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS:

• Rewards & Recognition
• Team rates from $79 per night, Family & Friends rates too!
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities - Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP) - Free mental health support, legal & financial counselling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in career opportunities with The Sandman Hotel Group; however, only those applicants we wish to interview will receive a reply to their application.

**ABSOLUTELY NO PHONE CALLS PLEASE**

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, provincial, or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Requests for accommodation can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.