Guest Services Agent/Night Auditor Days Inn Vancouver Downtown

Acsenda; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A forward-thinking company is looking for a dedicated Part Time Night Auditor to join their Front Office Team. This role involves managing guest check-ins and check-outs, performing Night Audit tasks, and ensuring customer satisfaction through clear communication. The ideal candidate will have experience in Night Audit and be flexible with their schedule, covering evening and overnight shifts. Join this dynamic team and contribute to creating a welcoming environment for guests while ensuring the smooth operation of the front office.

Benefits

Dental Care

Employee Assistance Program

Extended Health Care

Paid Time Off

Qualifications

• 1+ years of experience in Night Audit roles.
• Strong communication skills for guest interactions.

Responsibilities

• Perform Night Audit shifts and manage guest check-ins/outs.
• Ensure guest satisfaction and resolve any issues.

Skills

Night Audit Experience

Guest Communication

Customer Service

Property Management System (Opera Cloud)

Tools

Spreadsheets

Job description

The Days Inn by Wyndham Vancouver Downtown is seeking a new member to join the Front Office Team. We have a permanent position open for a Part Time Night Auditor. The successful applicant will be available to work a minimum 2 Night Audit shifts (11pm – 7am) per week with the flexibility to cover additional Night Audit shifts when necessary, and 2 to 3 afternoon shifts per week (3pm – 11pm) for a total of 32 to 40 hours per week. We are seeking a candidate with previous experience working Night Audit and someone who will be the right fit for our Front Office Team.

This job will consist of regular Night Audit shifts as well as evening shifts. All candidates are required to be available with out restrictions for evenings, weekends and overnight shifts.

Check In/Out –You will be responsible for greeting guests upon arrival, verifying reservation and payment details, ensure accurate information is recorded in the Property Management System (Opera Cloud), assigning rooms, attending to any special requests where possible while adhering to hotel policies.

Guest Services– You will be responsible for clear and accurate communications with the guest through various modes of communications such as telephone, email and the hotels other guest communication systems. The role requires adequate knowledge of the city, transit, attractions, restaurants as well as the hotel so that you may assist guests with their requests.

Reservations –Ensure accurate entry of reservations details and clear communication with the guest.

Customer Satisfaction –You will always be ready with a smile to greet customers, and attend to any issues that may arise, collaborating with Supervisors to ensure guest satisfaction.

Night Audittasks include the above, as well as reviewing and adjusting daily transactions, reconciling accounts and preparation of daily reports using Spreadsheets, the Property Management System and other office related equipment as well as overseeing the general security of the hotel

You will also be required to collaborate with other departments like housekeeping and maintenance via internal communication systems.

Job Type: Full-time

Pay: $21.65-$26.25 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• Weekends as needed

Experience:

• Night Audit: 1 year (required)

Location:

• Vancouver, BC V6C 1M2 (required)

Work Location: In person