Night Auditor - The Loyalist Country Inn & Conference Centre

Murphy Hospitality Group; Summerside; On-site; CAD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking hospitality group as a Night Auditor, where your vibrant personality and exceptional communication skills will shine. In this role, you will be the first point of contact for guests during the night, ensuring their comfort and satisfaction. With a focus on building strong relationships, you will manage check-ins, reservations, and guest services while fostering a safe and enjoyable atmosphere. This position offers a chance to grow within a supportive team that values professional development and provides excellent benefits. If you are passionate about hospitality and dedicated to creating memorable experiences, this opportunity is perfect for you.

Benefits

Complimentary meal per shift

Comprehensive Health and Dental benefits

Growth and development opportunities

Discounts at local shops and MHG locations

Qualifications

• Must have a positive attitude and excellent communication skills.
• Experience in Night Audit or Front Desk roles is preferred.

Responsibilities

• Greet guests, check in and assign rooms efficiently.
• Provide exceptional guest service and handle guest inquiries.

Skills

Positive and outgoing personality

Excellent oral communication

Effective interpersonal skills

Night Auditor or Front Desk experience

Job description

At Murphy Hospitality Group we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, advancement, and professional development opportunities. At MHG it's all about the people!

Loyalist Country Inn & Conference Centre

The Loyalist Country Inn & Conference Centre features 82 clean, comfortable and fully appointed rooms, an indoor pool, fitness centre, business centre, 24-hour front desk, and an onsite restaurant/lounge offering room service. Other amenities include complimentary Wi-Fi, air conditioning, newspapers and parking. We're also a prime location for meetings, conferences, weddings and events, and can efficiently accommodate each.

The Night Auditors play a very important role in the team. They are the first line in responding to our guests in the quieter hours with late check-ins, very early departures, or complaints from guests about noise, room conditions or anything else we can help them with. Our Night Auditors love the challenges of working independently at night, are genuine, and they care about creating an amazing experience for our guests.

As a Night Auditor, You Will:

1. Greet arriving guests, check in and assign rooms
2. Take, cancel and change room reservations
3. Process telephone calls
4. Process wake-up calls
5. Provide information on hotel facilities and guest services
6. Arrange services required for guests with special needs
7. Process guests' departures, calculate charges and receive payments
8. Provide exceptional guest service
9. Conduct property walk through
10. Work alongside the hotel team to establish a safe and fun atmosphere

What You Bring:

1. Positive and outgoing personality
2. Love for building strong relationships with team members, our guests and the community
3. Excellent oral communication
4. Effective interpersonal skills
5. Night Auditor or Front Desk experience

What We Offer:

1. Complimentary meal included per shift
2. Comprehensive Health and Dental benefits
3. Growth and development opportunities
4. Discounts at local shops and all MHG locations