Hotel Night Auditor

Cherry Valley Hotel; Dartmouth; Hybrid; CAD 42,000 - 52,000; Full time

Job summary

Hampton Inn Dartmouth is seeking a Night Auditor to review the prior day’s books, ensure accuracy, and provide friendly service during the overnight shift. You will check guests in/out, respond to questions, and help maintain security and data integrity through night operations.

The role emphasizes accuracy, cash handling, and proficiency with front desk software, with a focus on delivering a great first and last impression for guests in a hotel setting.

Qualifications

• Hotel or related field experience preferred.
• Strong attention to detail required.
• Ability to handle cash or credit transactions.
• Proficiency with front desk software.

Responsibilities

• Review prior day’s books and ensure records are accurate.
• Provide courteous guest service during overnight shift.
• Assist guests with check-in/check-out and questions.
• Follow safety and security procedures and act as on-duty manager when needed.

Skills

Verbal communication

Written communication

Attention to detail

Cash handling

Front desk software

Customer service

Tools

Front desk software

Job description

Hampton Inn Dartmouth
65 Cromarty Dr
Dartmouth, NS B3B0G2, CAN

Description

Night Audit

How can there be a better job than helping the road weary traveler check into a fresh, clean room – especially when working the overnight shift? As the Night Auditor you may not be the first person most guests meet, but you often get to leave a lasting impression during their early morning check out. In this role you review the prior day’s books, looking for anything unusual, and ensuring that as the sun rises, all records are accurate. You are important! As Night Auditor, you will

• Be Accountable – your job is to ensure all aspects of the hotel’s records of the prior days operations are processed timely and accurately recorded. This data then becomes a tool for management the next day so accuracy is key!
• Make a Great Last Impression – while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous at all times.
• Make a Great First Impression – if someone is checking in on your shift, chances are they are pretty tired as most guests are already asleep. Help them get settled in quickly and efficiently.
• Be Helpful – you are the person who guests will turn to for help or with questions during the overnight shift. Do your best to meet and exceed their expectations with your answers.
• Be a Safety & Security Agent – follow your hotel’s established safety and security policies & procedures. Anticipate problems and call management as needed. It is possible that at your hotel you are the “manager on duty” during the overnight hours and if so, take this role very seriously.

Job Requirements

This role requires good verbal and written English communication skills, with experience in a hotel or related field preferred. An accounting background is also preferred but not required although a strong, accurate attention to detail is necessary. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. This role may be asked to assist with van service –if so a valid driver’s license will be required. Long hours, many of which may be spent standing, as well as the ability to work independently essential