Night Audit Supervisor

Crystal Lodge; Canada; On-site; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Dental plan

Health care plan

Vision care benefits

Paramedical services coverage

Job summary

The Crystal Lodge in Canada is seeking a Night Supervisor – Hotel to join the team mid-December 2026. You will coordinate nightly operations, schedule and train staff, and ensure accurate revenue documentation while addressing guest issues overnight.

Requirements include 1–2 years in hotel guest services or night auditing, prior supervisory experience preferred, strong PMS knowledge (RDP, Cloudbeds, RoomKey) and solid spreadsheet skills. English is required for safety-sensitive duties.

Qualifications

• Minimum 1–2 years in hotel guest services or night auditing.
• Supervisory experience is strongly preferred.
• English language required; other languages are an asset.
• Strong knowledge of hotel PMS and spreadsheet skills.

Responsibilities

• Coordinate, assign, and review nightly operations for night auditors.
• Establish overnight schedules, checklists, and workflows.
• Train junior night auditors in PMS, audits, safety, and policies.
• Compile and verify daily revenue docs, room updates, tax logs, ledgers.
• Resolve escalated problems and critical guest issues overnight.
• Submit end-of-day reports and occupancy/financial logs to management.
• Requisition front office supplies and coordinate overnight maintenance.
• Perform duties of supervised staff during peak or shortages.

Skills

Team supervision

Guest services

Problem solving

Education

Secondary school completion

College diploma in hotel hospitality management or accounting

Tools

RDP

Cloudbeds

RoomKey

Spreadsheet (Excel or similar)

Job description

The Crystal Lodge is seeking a Night Supervisor – Hotel to join the team mid-December 2026.

Duties of the position include:

• Coordinate, assign, and review the daily operational activities of night auditors.
• Establish overnight work schedules, procedural checklists, and streamline overnight workflows.
• Train junior night auditors in property management systems (PMS), financial audit practices, hotel safety procedures, and company guest policies.
• Compile, balance, and verify complex daily revenue documentation, room updates, tax logs, and general ledgers.
• Resolve escalated work-related problems and manage high-level guest complaints, property claims, or overnight emergencies independently.
• Prepare and submit end-of-day progress reports, occupancy breakdowns, and financial audit logs directly to senior management.
• Requisition necessary front office supplies and coordinate basic facility maintenance or repair orders with overnight engineering (housekeeping/maintenance) team.
• Perform the same duties as the workers supervised during high-volume periods or overnight staffing shortages.

This role requires the supervision of one other employee.

To advance in the recruitment process, you must possess the following:

Education:

• Completion of secondary school is required. A college diploma or vocational certificate in hotel hospitality management or accounting is a preferred asset.

Experience:

• Minimum of 1 to 2 years of experience within hotel guest services or night auditing is required. Prior supervisory experience is strongly preferred.

Language:

• English is the primary required language for this safety-sensitive, front-facing customer role. Other languages are an asset but not required.

Technical Skills:

• Strong working knowledge of hotel property management systems, such as RDP, Cloudbeds or RoomKey, alongside intermediate skill in spreadsheet application.

Benefits that come with this position are:

• Dental plan
• Health care plan
• Vision care benefits
• Paramedical services coverage