Night Audit

InnVest Hotels GP Ltd; Ottawa; On-site; CAD 42,000 - 54,000; Full time

Job summary

InnVest Hotels GP Ltd. is seeking a Night Auditor to manage nightly accounting and guest services. The role balances daily charges, processes payments, and resolves guest issues during overnight hours.

Candidate should have front desk or accounting experience, strong data entry, and proficiency with Word/Excel. Flexible shifts, including weekends, may be required; accommodations available on request.

Qualifications

• Experience in front office or accounting roles.
• Proficiency with Word and Excel.
• Strong data entry and communication skills.
• Ability to handle guest issues calmly and professionally.
• Organized with strong multitasking abilities.
• High School diploma or equivalent.
• Available for flexible shifts, including overnights.

Responsibilities

• Register guests and check out; settle accounts and verify payments.
• Balance daily charges to folios and master accounts; correct discrepancies.
• Run nightly processing to reset systems for next day.
• Audit income postings and charges.
• Record and balance staff and house charges.
• Prepare and transmit credit card deposits.
• Process city ledger work to accounting.
• Prepare accounts receivable reports for other departments.
• Resolve guest complaints promptly and efficiently.
• Communicate guests' needs to team members and departments.
• Follow emergency procedures for fires, power failures, water/gas issues, and severe weather.
• Adhere to health and safety guidelines and standards.

Skills

Front desk experience

Accounting basics

MS Word

MS Excel

Data entry

Analytical skills

Communication skills

Multitasking

Education

High School diploma

GED

Tools

PMS (Property Management System)

Accounting software

Job description

Night Auditor is responsible for the reconciliation and completion of all daily transactions. Along with the accounting functions of the role, the Night Auditor also provides guest services to guests during the overnight hours, handling and helping to resolving issues as they arise.

ACTIVITIES:

The duties and responsibilities for the Night Auditor include, but are not limited to the following:

• Consistently provides exceptional customer service by exceeding guests expectations.
• Register guests into their guest rooms as per reservations & checks out guests and settles accounts; collects and verifies payments – cash, debit and credit and maintaining a float.
• Verify and balance daily charges for all departments to customer folios, master accounts and house; accounts; make corrections as needed to ensure required documentation is obtained.
• Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
• Audit all income postings and charges.
• Record and balance staff and house charges.
• Prepare and transmit credit card deposits.
• Process city ledger work to accounting.
• Run accounts receivable reports; providing next day reports to the Front Office, Executive Office and other departments as required.
• Takes ownership of all guest complaints and rectify the complaint quickly and efficiently;
• Communicates information regarding Guests’ needs to other Team Members and Departments.
• Follow established written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions
• Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

• Previous front office or accounting experience required
• Proficient with Microsoft Word, Excel, network systems
• Strong data entry, analytical and communications skills
• Ability to recognize and correct guest service issues in a courteous and professional manner
• Proven ability to be organized, multi-task and prioritize; ability to work within deadlines
• Completion of High School, GED or equivalent
• Ability to work flexible shifts (weekday or weekend overnights)

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.