Night Audit

Golden West Broadcasting, Ltd.; Swift Current; On-site; CAD 31,000 - 42,000; Full time

Job summary

Coast Hotels is seeking a Front Desk Ambassador to deliver exceptional guest service and administrative support aligned with brand standards. Reporting to the Front Desk Manager, you will elevate the guest experience and help maximize revenue during each shift.

Responsibilities include greeting guests, handling check-ins/outs, processing payments, managing reservations, and coordinating with housekeeping to ensure rooms are ready. Adherence to SOPs and professional presentation are essential.

Responsibilities

• Guest relations: Provide a warm, professional welcome to new and returning guests and resolve complaints efficiently.
• Front Desk Operations: Manage check-ins and check-outs, issue room keys, and process payments securely while keeping information confidential.
• Reservation Management: Handle in-person, online, and phone bookings and provide accurate information on availability, rates and amenities.
• Collaboration & Reporting: Maintain guest accounts, complete required operational reports, and coordinate with housekeeping to ensure room readiness.
• Brand Excellence: Uphold standard operating procedures, policies, grooming and communication standards.

Job description

Role Overview
As a Front Desk Ambassador, you will deliver exceptional customer service and administrative support in alignment with Coast Hotels' brand standards. Reporting directly to the Front Desk Manager or your immediate supervisor, you are empowered to elevate the guest experience, build lasting memories, and maximize room revenue during every shift.

Key Responsibilities

• Guest Relations: Provide a warm, professional welcome to new and returning guests. Anticipate their needs, fulfill special requests, register members for rewards programs, and resolve complaints efficiently.
• Front Desk Operations: Seamlessly manage check-ins and check-outs, issue room keys, and process payments securely while maintaining strict confidentiality.
• Reservation Management: Handle in-person, online, and phone bookings. Provide accurate information regarding room availability, rates, and hotel amenities.
• Collaboration & Reporting: Maintain up-to-date guest accounts, complete required operational reports, and coordinate closely with the housekeeping team to ensure room readiness.
• Brand Excellence: Consistently uphold all standard operating procedures, policies, and professional grooming and communication standards.