Guest Services Agent - Evening & Weekend Shifts

Coast Prince George Hotel; Prince George; Sur place; CAD 32 000 - 42 000; Plein temps

Résumé du poste

Coast Hotels is seeking a Front Desk Agent to deliver exceptional guest service and provide administrative support at the Front Office. You will manage check-ins/outs, greet guests, handle inquiries, and contribute to smooth operations across arrivals, departures, and group movements.

Ideal candidates have at least 1 year in a similar role, strong communication skills, and a professional appearance. The role requires a flexible schedule including evenings, weekends, and some nights in a

Qualifications

• Minimum 1 year experience in similar position preferred.
• Secondary School Diploma.
• Advanced communication, interpersonal, and customer service skills.
• Technical aptitude.
• Beginner level in the use of MS Office Suite.
• Professional appearance and attitude.
• Bondable.
• Exemplifies Coast’s core values and enjoys working in a culture of accountability.
• Able to work a flexible schedule which includes evenings, weekends and some nights.

Responsabilités

• Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with arrivals and departures of groups and tours and luggage storage.
• Follows established procedures and policies when completing tasks.
• Receives, sorts and distributes incoming mail.
• Prepares and sends courier packages and ensures accurate billing and records.
• Orders office supplies and maintains inventory levels.
• Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries.
• Demonstrates a customer service attitude with internal/external contacts.
• Provides basic data entry and transaction handling service for the Front Office.
• Inputs data accurately into the appropriate database.
• Produces statistics and reports on the data as per standard formats.
• Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up.
• Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit.
• Handles cash, cheques, credit and debit card transactions in accordance with hotel policies.
• Other duties as required.

Connaissances

Customer service

Interpersonal skills

Communication skills

Technical aptitude

MS Office

Professional appearance

Bondable

Flexible schedule

Formation

Secondary School Diploma

Outils

MS Office Suite

Description du poste

Coast Hotels is seeking a Front Desk Agent to deliver exceptional guest service and provide administrative support at the Front Office. You will manage check-ins/outs, greet guests, handle inquiries, and contribute to smooth operations across arrivals, departures, and group movements.

Ideal candidates have at least 1 year in a similar role, strong communication skills, and a professional appearance. The role requires a flexible schedule including evenings, weekends, and some nights in a