Laundry Attendant

Coast Hotels Limited; Victoria; On-site; CAD 27,000 - 36,000; Full time

Job summary

Coast Hotels Limited in Victoria, BC is seeking a Laundry Attendant to support our team by ensuring clean linens and related items are available for guest service excellence.

You will replenish stock, wash and prepare uniforms, keep back-of-house areas clean, report maintenance needs, and respond to guest requests while representing Coast's commitment to friendly, professional service and accountability, including flexibility to work evenings, weekends, and holidays.

Qualifications

• Physical mobility and stamina required.
• Professional attitude and attention to detail.
• Able to work a flexible schedule including evenings, weekends and holidays.
• Previous customer service experience preferred.
• Demonstrates Coast's core values and accountability.

Responsibilities

• Replenishes stock and clean linens by washing and drying.
• May wash and prepare uniforms for ambassadors.
• Cleans back-of-house areas and reports deficiencies for maintenance requests.
• Stocks supplies and maintains inventory levels.
• Responds to guest requests for amenities or items.
• Acts as an ambassador, making guests feel welcome and handling inquiries.
• Demonstrates a superior customer service attitude with internal/external contacts.
• Other duties as required.

Skills

Physical mobility

Detail-oriented

Good communication

Professional attitude

Teamwork / independence

Customer service experience

Flexible schedule

Job description

The Laundry Attendant contributes to the overall success of the hotel by fulfilling Coast's expectations of superior customer service and quality standards of cleanliness by ensuring adequate supplies of clean linens and related items are available for distribution at the hotel.

Responsibilities:

• Replenishes stock and clean linens, by picking up, washing and drying linens, towels and bathrobes according to Coast Hotels efficiency and cleanliness standards,
• May wash and prepare uniforms for ambassadors, and separate out any soiled, torn or badly worn linen for possible discard
• Cleans back-of-house areas of the property, by taking out garbage, stripping and waxing floors, reporting any deficiencies to the housekeeping manager so appropriate work orders can be filed with maintenance
• Stocks supplies and maintains inventory levels within the assigned area
• Responds to guest requests for extra or additional amenities or items
• Acts as an ambassador, including making guests feel welcome and handling basic inquiries
• Demonstrates a superior customer service attitude with internal/external contacts
• Other duties as required

Skills/Knowledge/Experience:

• Physical mobility and stamina
• Professional attitude
• Detail-oriented
• Good time management and organizational skills
• Good communication skills
• Ability to work independently and as part of a team
• Previous customer service experience
• Exemplifies Coast's core values and enjoys working in a culture of accountability
• Able to work a flexible schedule, including evenings, weekends and holidays