Night Auditor

Coast Hotels Limited; Calgary; On-site; CAD 32,000 - 39,000; Full time

Job summary

Coast Hotels Limited is seeking a Night Auditor to lead the overnight operations as Duty Manager. The role focuses on exceptional guest service, accurate nightly accounting, and maintaining smooth front desk operations during the night shift.

Responsibilities include room inventory control, guest check-in/out processing, nightly audit routines, and report generation for management and accounting. A hospitality background and strong Excel skills help ensure accuracy and accountability.

Qualifications

• Secondary school completion required.
• Hospitality degree or related hotel management courses preferred.
• Minimum 3 years front desk experience.
• Rooms forecasting/budgeting is an asset.
• Understanding of yield and revenue management is an asset.
• Proficiency in Excel and guest-service excellence.

Responsibilities

• Maintains inventory of vacancies, reservations and room assignments.
• Registers arriving guests and assigns rooms.
• Presents statements of charges to departing guests and receives payment.
• Compiles and checks daily record sheets, guest accounts, receipts and vouchers using computerized systems.
• Daily accounting data entry and reconciliation.
• Runs all Night Audit reports and reports discrepancies to Front Office Manager, GM and Accounting.
• Posts any late charges not posted on previous shift.
• Completes Food & Beverage Audit, keys in journal entries.
• Completes credit card and city ledger sequence.
• Coordinates and completes back-up.
• Runs night audit sequence.
• Delivers audit materials to Accounting Office.
• Completes daily sales & labour report.
• Completes gratuities porterage distribution report daily.
• Completes daily room pick up & forecast reports.
• Other duties as required.

Skills

Front desk experience

Night auditing

Excel proficiency

Guest service

Yield/revenue understanding

Overnight/weekend shifts

Education

Secondary School completion

Hospitality degree/diploma preferred

Job description

The Night Auditor is the senior position during the overnight shift and performs as the Duty Manager. The role will contribute to the overall success of the hotel by anticipating guest needs and providing friendly, efficient, and superior customer service during all guest interactions. The position is responsible for maintaining a positive work environment at the hotel while maintaining high internal & external guest service standards as well as the completion of the Night Audit.

Responsibilities:

• Maintains an inventory of vacancies, reservations and room assignments
• Registers arriving guests and assigns rooms
• Presents statements of charges to departing guests and receive payment
• Compiles and checks daily record sheets, guest accounts, receipts and vouchers using computerized systems
• Daily accounting data entry and reconciliation
• Runs all Night Audit reports and reports any discrepancies to Front Office Manager, General Manager and Accounting office
• Posts any late charges not posted on previous shift
• Completes Food & Beverage Audit, keys in journal entries
• Completes credit card and city ledger sequence
• Coordinates and completes back-up
• Runs night audit sequence
• Delivers audit materials to Accounting Office
• Completes daily sales & labour report
• Completes gratuities porterage distribution report on a daily basis
• Completes daily room pick up & forecast reports
• Other duties as required

Skills/Knowledge/Experience:

• Completion of Secondary School
• Degree/Diploma in Hospitality preferred or Hospitality industry courses in Hotel Management
• Minimum 3 years Front Desk experience
• Rooms Forecasting and/or Budgeting an asset
• Understanding of Yield and Revenue Management an asset
• Proficiency in excel worksheet application
• Demonstrates superior customer service skills
• Exemplifies Coast’s core values and enjoys working in a culture of accountability
• Able to work overnight shifts including those on weekends and holidays