Network Analyst

ISM; Regina; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading technology company is seeking a Network Analyst to support and enhance their network systems. The ideal candidate will have substantial troubleshooting experience and a background in complex enterprise networks. Responsibilities include configuration, maintenance, and technical support for network devices. This critical role involves direct customer interaction and may require occasional travel.

Qualifications

• 3-4 years of experience supporting and monitoring network systems.
• Proven experience in deploying and troubleshooting large-scale networks.
• One or more relevant industry certification (e.g., CCNA, JNCIA).

Responsibilities

• Support, configure, and maintain network devices including routers and firewalls.
• Monitor network availability and performance, respond to incidents.
• Collaborate with customers to optimize network performance.

Skills

Troubleshooting

Network Management

Customer Service

Education

Post-secondary education in related field

Tools

Monitoring Tools

Ticket Management Tools

Job description

Working with ISM will work wonders for your career!

The Network Analyst is focused on leading the new technology introduction, evolve network acceptance, participate in projects and network upgrades. You will champion operational readiness and process improvements, and be an expert in the hands-on troubleshooting of network technologies with a strong knowledge in a variety of network vendors and their management systems. You will be providing technical support to network operations teams for escalated incidents of varying complexity. You will work with Solutions & Architecture team and network vendors for new technology deployments, helping to build, maintain, and operate a reliable network for our customers. You will also provide much of the hands-on support, configuration and installation for customer devices as required and may support ad-hoc network projects.

The position ensures that all network issues are dealt with quickly and efficiently by either resolving them directly or by escalating to a senior team member. The successful candidate will be an important part of a larger team, providing direct customer support on issues and participating in management of all network components.

The Network Analyst will be supported and mentored by the team lead. This is a critical front-line operational role subject to regular business working conditions, may be assigned to customer sites and occasional travel is a requirement of the role. This role is also expected to evolve as ISM’s business evolves.

Responsibilities:

• Support, configure, maintain, and upgrade network devices, including but not limited to switches, routers, firewalls, load-balancers and SD-WAN edge devices
• Monitor network availability and performance. Review alerts and notifications from monitoring systems and diagnose issues
• Perform timely response and technical support to all incidents, requests, outages, and alerts
• Analyze technical and operational problems. Work with internal technical teams and/or vendor representatives to resolve problems in a timely fashion
• Participate in optimizing the network to meet performance, capacity, and security requirements
• Recommend, schedule and perform network improvements, upgrades and repairs
• Participate in network implementation and migration plans. Implement network solutions in the enterprise environment.
• Develop and maintain the documentation to ensure changing requirements and technologies are captured and communicated
• Assist in capacity planning, networking devices procurement and support renewal
• Collaborate with customers to advise and transform network and security infrastructure to enhance and optimize performance, stability, availability, and security
• Develop and maintain the documentation to ensure changing requirements and technologies are captured and communicated
• Provide recommendation, guidance, and oversight to the NOC in configuration, maintenance, and upgrade activities
• Establish standards, thresholds and rules/policies for monitoring and alerting, network availability and performance
• Review alerts and notifications from monitoring systems and diagnose issues, where escalated
• Provide recommendations, guidance and coaching to less senior team members
• Participate in an on-call rotation
• Other duties as assigned

Qualifications:

• Post-secondary education in related field or equivalent experience.
• 3-4 years of experience supporting and monitoring network systems or equivalent experience.
• Proven experience in deploying and troubleshooting large-scale, complex enterprise networks.
• Understanding of general IT concepts and technologies including cloud computing, virtualization, server platforms, and security.
• Demonstrated knowledge/experience of networking concepts, protocols, equipment, configuration and implementation (e.g. TCP/IP, UDP, layer 4-7 firewalls, IPSec and SSL VPNs, routing, switching, load balancers, etc).
• Demonstrated understanding of industry standard ITSM process frameworks (such as ITIL, Six Sigma, etc.)
• Demonstrated understanding of Problem Solving and Decision-Making methodologies (eg: Kepner-Tregoe).
• Excellent written, verbal, as well as customer service and interpersonal skills.
• One or more relevant industry certification (eg: CCNA, JNCIA, Network+ etc.)
• Experience using a variety of monitoring and ticket management tools and providing remote support
• Ability to participate in a rotating on-call schedule

To view the full job description and submit your application, visit the ISM Careers portal REQ #42656: https://www.ismcanada.com/careers