NDE Operations & Scheduling Coordinator

Rockwood Service Corporation; Red Deer; On-site; CAD 65,000 - 80,000; Full time

Benefits offered by this job

Benefits package

RRSP with company match

Employer-paid certifications

Discounted fitness memberships

Job summary

Echo NDE is seeking an Operations Coordinator in Red Deer, AB to oversee planning, scheduling, and dispatching of technical staff and resources to meet customer service requests. This role reports to the Division Manager and coordinates daily operations, ensuring efficient utilization of resources and accurate documentation for service requests, invoicing, and payroll.

Responsibilities include maintaining staff rosters, coordinating travel and training, tracking work orders, and building strong

Qualifications

• Post-secondary education in business, operations, administration, or a related field.
• Minimum 2 years of industry-related experience, preferably within NDT, inspection, industrial services, or a related environment.
• Knowledge of equipment and resources required to perform various testing and inspection services.
• Understanding of customer technical requirements and ability to determine appropriate resource needs.
• Strong interpersonal and communication skills with the ability to interact with customers and teams.

Responsibilities

• Receive and respond to verbal and electronic customer service requests and ensure work orders accurately reflect customer requirements.
• Plan, schedule, and dispatch technical staff and resources to efficiently meet customer needs.
• Balance workload, priorities, and customer requirements to ensure effective utilization of technical staff and equipment.
• Coordinate travel and accommodations for technical staff as required.
• Provide technical staff with clear and timely information regarding work assignments and customer requirements.
• Track service and work orders and review daily time records for accuracy.
• Review reports and documentation to ensure customer invoices and employee payroll/compensation are accurate.
• Maintain productive relationships with customers through regular communication and follow-up.
• Develop an understanding of customer business cycles and upcoming needs to support service planning.
• Assist with departmental budgeting and capital planning as required.
• Maintain and update the technical staff roster and coordinate safety training.

Skills

Interpersonal skills

Communication skills

Time management

Organizational skills

Education

Post-secondary education in business/operations/administration or related field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Echo NDE is seeking an Operations Coordinator in Red Deer, AB to oversee planning, scheduling, and dispatching of technical staff and resources to meet customer service requests. This role reports to the Division Manager and coordinates daily operations, ensuring efficient utilization of resources and accurate documentation for service requests, invoicing, and payroll.

Responsibilities include maintaining staff rosters, coordinating travel and training, tracking work orders, and building strong