National Administration Leader, Dealership Practice

HUB International; Toronto; On-site; CAD 91,000 - 135,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Generous paid time off

Parental leave

Wellbeing program

Bonuses / commissions

Job summary

HUB International is seeking a National Administration Leader in Canada to guide the Dealership Insurance Practice’s administrative backbone. You will lead a distributed team, set service standards, and ensure data integrity across onboarding, policy administration, renewals, and reporting.

Collaborating with producers, account teams and leadership, you will build scalable workflows, improve turnaround times, and reinforce a high-accountability, client-focused service model while utilizing EPIC

Qualifications

• Strong coaching, change management and performance management capability.
• Experience leading admin/service teams across multiple locations.
• Understanding of brokerage workflows incl. policy administration and renewals.
• Hands-on with broker management systems like EPIC; data quality, reporting and workflow discipline.

Responsibilities

• Lead the national administrative function for the Dealership Insurance Practice, including onboarding, coaching, workload planning, and performance management of support staff.
• Establish and monitor service standards, workflows, and KPIs to improve consistency, timeliness, quality and client experience.
• Oversee data integrity within EPIC and related systems, ensuring documentation, reporting and audit readiness.
• Manage administrative components of the renewal cycle, including timelines and file quality.

Skills

Coaching

Change management

Performance management

Stakeholder management

Communication

Organization

Project management

Education

Post-secondary education

CAIB/CIP/RIBO licensing asset

Tools

EPIC system

Job description

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here.

About The Role

The National Administration Leader is a national service and operations leadership role responsible for the administrative backbone of HUB’s Dealership Insurance Practice. This role leads a distributed administrative team, strengthens service delivery standards, and ensures operational consistency across client onboarding, policy administration, renewals, data integrity, and reporting. Working closely with producers, account teams, carrier partners, and practice leadership, the incumbent will build scalable workflows, improve turnaround times, and reinforce a high-accountability, client-focused service model. This is an ideal opportunity for an experienced insurance operations leader who is equally comfortable leading people, improving processes, and working inside core brokerage systems such as EPIC.

What You’ll Do

• Lead the national administrative function for the Dealership Insurance Practice, including onboarding, coaching, workload planning, and performance management of support staff.
• Establish and monitor service standards, workflows, and key performance indicators to improve consistency, timeliness, quality, and client experience.
• Oversee data integrity within EPIC and related insurer and broker systems, ensuring accurate documentation, reporting, and audit readiness.
• Manage the administrative components of the renewal cycle, including timelines, follow-up discipline, file quality, and adherence to service commitments.
• Partner with producers, account managers, and leadership to align administrative capacity with business growth, client needs, and seasonal workload demands.
• Identify and implement process improvements, standard operating procedures, templates, and controls that reduce rework and increase efficiency.
• Support regulatory and carrier compliance by maintaining disciplined documentation standards and reinforcing internal policies and best practices.
• Produce and analyze operational reporting to identify trends, capacity gaps, service bottlenecks, and opportunities for continuous improvement.
• Act as a key stakeholder in system optimization, change management, and cross-functional initiatives that impact service delivery within the practice.
• Foster a collaborative, service-oriented team culture grounded in accountability, communication, and continuous development.

Qualifications and expertise that pave the way for Success

• 7+ years of progressive experience in insurance operations, administration, or service leadership within a brokerage, insurer, MGA, or closely related financial services environment.
• Demonstrated success leading administrative or service teams across multiple locations, with strong coaching, change management, and performance management capability.
• Strong understanding of brokerage workflows including policy administration, endorsements, renewals, documentation standards, and client service expectations.
• Hands-on experience with EPIC or comparable broker management systems, with a strong focus on data quality, reporting, and workflow discipline.
• Proven ability to design, document, and improve processes in a fast-paced environment while balancing service quality, compliance, and efficiency.
• Excellent organizational, project management, and stakeholder management skills, with the ability to prioritize across competing demands.
• Strong written and verbal communication skills and the confidence to work with leaders, frontline teams, and external partners.
• High attention to detail and sound judgment in handling sensitive client, operational, and compliance matters.
• Post-secondary education in business, insurance, or a related discipline is preferred; CAIB, CIP, RIBO, or relevant provincial licensing/designation is considered an asset.
• Experience in dealership, automotive, affinity, warranty, or specialty insurance environments is a strong asset.

Elevate Your Career with HUB International

Choosing HUB International means aligning your career with a premier insurance brokerage. Our expansive network, powered by over 20,000 dedicated professionals across 500 offices in North America, sets the stage for an enriching career that promises both stability and remarkable growth opportunities. For a deeper insight into our values and vision, we invite you to explore: https://www.hubinternational.com/en-CA/about-us/.

Your Advancement and Well-being: Our Priority

At HUB, we place immense value on the well-being and professional development of our team. Here’s what you can look forward to as part of the HUB Team:

• Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.
• Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.
• Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.
• Exclusive Perks: Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding.
• Service: Our Ethos At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.

If you require assistance or accommodation at any stage of the recruitment process, we encourage you to let us know—we’re here to support you. At HUB, building an inclusive workplace isn’t just part of what we do—it’s at the heart of who we are..

What we offer you

• Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Accessibility & Accommodation

We endeavor to make this website accessible to any and all users.

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Salary & Compensation

The expected salary range for this position is $91,000 to $135,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.