Multi-Property Dining Room Director | Maggie Oakes & FREDDI

Gray Collection; Montreal; On-site; CAD 90,000 - 130,000; Full time

Job summary

Gray Collection seeks a passionate hospitality leader to oversee two outstanding establishments at Hôtel William Gray: Maggie Oakes and Freddi. Reporting to the Director of Food & Beverage, you will deliver an exceptional guest experience, elevate standards, and lead a united, motivated, high-performing team.

This role emphasizes service, quality, operations, and team development, with hands-on leadership on the floor and close collaboration with kitchen and service teams to ensure seamless,

Qualifications

• Minimum of 3 years of management experience in a high-volume environment.
• Education or training in hospitality, restaurant management, or culinary arts is an asset.
• Proficiency with Microsoft Office Suite and Micros; OpenTable is an asset.
• Natural leadership skills with ability to elevate teams and foster a culture of excellence.
• Strong analytical skills with budget management and performance tracking.
• Excellent organizational and prioritization skills with adaptability to changing priorities.
• Fluency in French and English required.
• Availability to work days, evenings, and weekends.

Responsibilities

• Lead dining room operations and embody our culture of hospitality.
• Maintain an active floor presence, welcome guests, supervise operations, and provide hands-on support.
• Ensure seamless service and a memorable guest experience during high-volume periods.
• Monitor budgets, analyze results, and implement necessary adjustments.
• Oversee inventory management and purchasing; collaborate with kitchen for open communication.
• Monitor labor costs and productivity.
• Recruit, train, and develop team members; drive performance and feedback.

Skills

Leadership

Budget management

Performance tracking

Organizational skills

Team development

Guest service

Education

Hospitality education (asset)

Tools

Microsoft Office

MICROS

OpenTable (asset)

Job description

We are looking for a passionate hospitality leader to oversee two outstanding establishments at Hôtel William Gray: Maggie Oakes and Freddi.

Reporting to the Director of Food & Beverage, you will be responsible for delivering an exceptional guest experience, elevating our standards, and leading a united, motivated, and high-performing team.

If you are passionate about service, quality, operations, and team development, this role is for you.

ROLE & RESPONSIBILITIES

As Director, you will be responsible for leading dining room operations, embodying our culture of hospitality, and actively contributing to the overall success of both establishments.

Leadership & Operations

• Lead, motivate, and inspire the teams on a daily basis.
• Maintain an active presence on the floor by welcoming guests, supervising operations, and providing hands-on support.
• Ensure seamless service and a memorable guest experience, even during high-volume periods.

Guest Experience

• Conduct regular guest satisfaction follow-ups.
• Address guest concerns promptly and professionally.
• Ensure a consistent, warm, and high level of service.

Management & Performance

• Monitor budgets, analyze results, and implement necessary adjustments.
• Oversee inventory management and purchasing.
• Work closely with the kitchen team to maintain open communication and ensure smooth operations.
• Monitor labor costs and productivity.

Human Resources

• Recruit, train, and develop team members.
• Engage employees and foster a positive and motivating work environment.
• Establish, implement, and maintain high service and quality standards.
• Drive performance management, deliver ongoing feedback, and effectively handle challenging conversations.

QUALIFICATIONS & SKILLS

• Minimum of 3 years of management experience in a high-volume environment.
• Education or training in hospitality, restaurant management, or culinary arts is an asset.
• Proficiency with Microsoft Office Suite and Micros; OpenTable is an asset.
• Natural leadership skills, with the ability to elevate teams and foster a culture of excellence.
• Strong analytical skills, with confidence in budget management and performance tracking.
• Excellent organizational and prioritization skills, with the ability to adapt quickly to changing priorities.
• A versatile, hardworking, and ambitious individual who is committed to the well-being of both guests and team members.
• Availability to work days, evenings, and weekends.
• Fluency in both French and English is required.