Night Auditor - Chateau Nova Yellowknife

VanWonen; Yellowknife; On-site; CAD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive wages

Meal program

Extended health benefits for full-time

Employee discounts

Staff rates at Nova Hotels

Friends and family hotel rates

Opportunities to learn and grow

Job summary

Nova Hotels in Yellowknife is seeking a meticulous Night Auditor to manage overnight guest services and audits. You will check guests in/out, balance accounts, and prepare reports while maintaining a professional, calm demeanor through the night shift.

Ideal candidates have hospitality experience, strong attention to detail, and are able to work independently overnight. The role includes front desk support and safety responsibilities in a team-oriented environment.

Qualifications

• High school diploma required.
• Hospitality training or related coursework is an asset.
• 1–2 years hospitality, hotel, front desk, or customer service experience preferred.
• Experience with POS systems, hotel systems, or switchboard operations is an asset.
• Strong attention to detail and accuracy.
• Good organizational and time management skills.
• Ability to work independently and make sound decisions overnight.
• Professional communication skills and a guest-focused approach.
• Must be legally entitled to work in Canada.

Responsibilities

• Welcome and assist guests with check-ins, check-outs, reservations, and inquiries.
• Provide friendly, professional service to guests throughout the overnight shift.
• Respond to guest concerns and resolve issues promptly and appropriately.
• Complete nightly audit procedures accurately and on time.
• Balance, verify, and audit hotel accounts, including room charges and deposits.
• Prepare and distribute end-of-day reports to support accuracy across departments.
• Follow hotel policies and procedures to support accuracy, accountability, and fraud prevention.
• Support front desk operations, including wake-up calls, PBX, guest messaging, and bell service as needed.
• Maintain a clean, organized front desk area.
• Support hotel safety and security standards during overnight shift.

Skills

Attention to detail

Organizational skills

Independent work

Guest service

Education

High school diploma

Tools

POS systems

Hotel systems

Switchboard operations

Job description

Nova Hotels is a Canadian, family-owned and operated hotel group with 13 full and limited-service hotels across Alberta, Saskatchewan, and the Northwest Territories. At Nova, hospitality starts with people. We care about creating comfortable stays for our guests, memorable events for our clients, and a supportive workplace for our teams.

Whether we are helping a guest settle in, preparing for a special celebration, or solving a last-minute guest concern, our team shows up with care, accountability, and a willingness to find a way.

At Chateau Nova Yellowknife, the overnight shift plays an important role in keeping the hotel running smoothly. While most of the hotel is winding down, our Night Auditor is making sure guests are supported, accounts are balanced, reports are accurate, and the next day starts on the right foot.

We are looking for a full-time Night Auditor to join our team. This is a great opportunity for someone who enjoys guest service, works well independently, and has a strong eye for detail.

The shift for this position is 11:00 PM to 7:00 AM, including weekends and holidays.

About the Role

As the Night Auditor, you will be responsible for both guest service and overnight audit duties. You will welcome and assist guests, manage front desk responsibilities, complete end-of-day balancing, prepare reports, and help ensure hotel policies and procedures are followed.

This role is ideal for someone who is calm, organized, accurate, and comfortable working independently overnight. You will be the key point of contact for guests during the night, so a professional attitude, sound judgment, and genuine hospitality are important.

What You'll Do

• Welcome and assist guests with check-ins, check-outs, reservations, and inquiries
• Provide friendly, professional service to guests throughout the overnight shift
• Respond to guest concerns and resolve issues promptly and appropriately
• Complete nightly audit procedures accurately and on time
• Balance, verify, and audit hotel accounts, including room charges, food and beverage postings, deposits, adjustments, and other transactions
• Prepare and distribute end-of-day reports to support accurate communication across departments
• Follow hotel and company policies and procedures to support accuracy, accountability, and fraud prevention
• Support front desk operations, including wake-up calls, PBX, guest messaging, and bell service as needed
• Maintain a clean, organized, and professional front desk area
• Support hotel security and safety standards during the overnight shift
• Follow Nova Hotels standards for guest service, hygiene, grooming, health, and safety
• Complete other related duties as assigned

What We're Looking For

• High school diploma required
• Hospitality training or related coursework is considered an asset
• 1-2 years of hospitality, hotel, front desk, or customer service experience preferred
• Experience with POS systems, hotel systems, or switchboard operations is considered an asset
• Strong attention to detail and accuracy
• Good organizational and time management skills
• Ability to work independently and make sound decisions overnight
• Comfortable working in a quiet but guest-facing environment
• Professional communication skills and a guest-focused approach
• Positive attitude and commitment to creating a welcoming guest experience
• Must be legally entitled to work in Canada

Key Strengths for Success

• You enjoy helping guests and creating positive experiences
• You are accurate, detail-focused, and reliable
• You can work independently while still being part of a larger hotel team
• You stay calm and professional when unexpected situations come upYou take ownership of your work and follow through on details
• You understand that overnight work requires trust, responsibility, and good judgment

Work Environment

This role is based at the hotel front desk and office area during the overnight shift. The work environment may include:

• A low-noise office setting
• Guest traffic from internal and external guests
• Use of office equipment such as a computer, photocopier, fax, and telephone
• Potential exposure to difficult guest interactions
• Responsibility for following safety, security, and cash-handling procedures

What We Offer

At Nova Hotels, you will be part of a supportive, team-oriented workplace where people look out for one another and take pride in creating great guest and client experiences.

We offer:

• Competitive wages
• Meal program
• Extended health benefits for full-time employees
• Employee discounts in our food and beverage outlets
• Staff rates at Nova Hotels across Alberta, Saskatchewan, and the Northwest Territories
• Friends and family hotel rates
• Opportunities to learn, grow, and build your hospitality career

Eligibility

Applicants must be legally entitled to work in Canada.

We thank all applicants for their interest in Nova Hotels. Only those selected for an interview will be contacted.