MSP Systems Administrator Level I

IT Force; Burlington; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Dental

Vision

Critical Illness

AD&D

Life & Disability

BYOD smartphone stipend

Free meals and snacks

Monthly team events

Job summary

IT Force in Burlington, Ontario is seeking a Systems Administrator Level I to ensure client IT systems are robust, reliable, and secure. This on-site role operates 8:15am–5:00pm, Monday–Friday, with an emphasis on ticket accuracy, security practices, and client satisfaction.

You will maintain tickets, ensure timely resolutions, document solutions, and participate in training certifications to stay current with industry standards and client needs.

Qualifications

• 2+ years of IT administration experience, preferably in MSP environments.
• Experience managing Windows and Linux workstations and servers.
• Experience with networks including IP addressing, DHCP and DNS.
• Experience with VMware and backup solutions such as Veeam.
• Strong system documentation for clients and internal use.

Responsibilities

• Maintain service ticket entries, status updates, and details in real time.

Skills

Windows & Linux

Networking basics

VMware

Veeam

Documentation

Education

CompTIA A+ Certification

CompTIA Network+ or CCNA

Microsoft Endpoint Administrator Associate

Microsoft Teams Administrator Associate

WatchGuard Network Security Essentials

HDI Desktop Advanced Support Technician

Tools

Microsoft Windows

Linux

Job description

About IT Force

IT Force is a well-established IT Managed Services Provider in Burlington, Ontario. Established in 1999, it is our mission to make our client's technology EASY, ACCESSIBLE and SAFE. We manage our client's IT infrastructure including security, backup, cloud solutions and helpdesk support.

We have an impressive customer satisfaction rating as it is our mandate to deliver our clients White Glove Service with Military Precision.

The Opportunity

We are looking for a Systems Administrator Level I to ensure our client's IT systems are robust, reliable, safe and operate efficiently.

In this role, you will work in-office and on-site with your colleagues as well as directly our clients. Regular hours are 8:15am - 5:00pm with a 1 hour lunch break, Monday to Friday.

Some of the non-technical responsibilities of this role are:

• Maintain service ticket time entries, status updates and other details in real-time
• Ensure service tickets are completed expediently and according to process
• Verify your solution has been tested and the client is satisfied before completing the ticket
• Ensure your solutions adhere to security best practices across client and internal systems
• Encourage clients to complete the CSAT surveys upon completing the ticket.
• Attend and participate in company/team events, meetings and collaborations

What's in it for you?

• Competitive compensation & employee benefits plan
• 10% Bonus eligibility, reviewed and paid quarterly
• Open, flexible culture

On-the-job training

While you work, we will train you, certify you, and make sure you have all the tools to do a great job! Some of the certifications you will receive (if you do not already have them) are:

• CompTIA A+ Certification
• CompTIA Network + or Cisco Certified Network Associate
• Microsoft Endpoint Administrator Associate
• Microsoft Teams Administrator Associate
• WatchGuard Network Security Essentials
• HDI Desktop Advanced Support Technician

Some of the benefits you will receive:

• Health, Drugs, Dental, Vision, Critical Illness, AD&D, Life & Disability Benefits
• BYOD Smartphone Stipend
• Free breakfast, lunch, snacks, and beverages
• Monthly Fun @ IT Force events for you, spouse, and family

Your Skills & Experience

We're looking for someone with at least 2 years of experience in IT administration, preferably for an MSP.

You must have experience managing:

• Microsoft Windows and Linux operating systems, both workstation and server.
• Internal networks including IP addressing, DHCP and DNS
• Virtual environments based on VMWare and Microsoft
• Veeam Backup and Replication
• System documentation for clients and internal systems

Some of the traits and behaviours of the ideal candidate for this position are:

• Customer Focus - Showing empathy and further seeking to understand your customer's interests, needs, wants, priorities and situation.
• Thoroughness - Taking great care and attention to detail. Completed in all aspects, without errors or omissions.
• Resourcefulness - Capable of devising ways and means to meet the needs of the situation.
• Perseverance - Continued effort to do or achieve something despite difficulties, failure, or opposition.
• Adaptability - Adjustment to environmental conditions.