Systems Administrator (Level 2)

RevNet; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Job summary

RevNet is seeking a Level 2 System Administrator in Ottawa, Ontario, who is strong in networking technologies and has at least 2 years of experience. The role demands excellent communication skills and the ability to work under pressure.

The position involves configuring and deploying new computers, managing client networks, and supporting larger projects. Candidates must possess a Full G Canadian driver’s license and be willing to work evenings and weekends.

Qualifications

• Minimum 2-4 years experience in IT, preferably in helpdesk.
• Experience with Windows server and desktop operating systems.
• Understanding of DHCP and DNS services.

Responsibilities

• Configuration and deployment of new computers.
• Documentation of client networks.
• Installation of client software.

Skills

Windows desktop and server operating systems

TCP/IP

Routers and firewalls

Job description

Level 2 System Administrators are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 2 years of in the trenches experience, you should be prompt, polite and know the importance of communicating with clients and colleagues in a professional manner. The pace and demands in this environment are usually much greater than an "in-house" position. You should be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange/Office 365, VPN's, firewalls, backup systems and more.

Position Responsibilities:

• Configuration and deployment of new computers
• Documentation of Client Networks
• Small Projects
• Installation of client software
• Adding email to a client’s phone
• Assist Sr. Technicians on Larger projects
• Configuration, installation and troubleshooting Microsoft Office
• Understanding of and ability to install computer hardware such as RAM
• Configuring and troubleshooting Microsoft server and desktop operating systems
• Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
• Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases
• Takes ownership of tasks and follows through to ensure complete resolution
• Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
• Ability to pay close attention to detail while performing technically detailed tasks
• Ability to deal effectively with stressful situations
• Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
• Understands that the success of individuals is measured by the success of their teams
• Ability to quickly learn new technologies through the use of self-study materials and intuition
• Ability to articulate technical information clearly and simply to non-technical people
• Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
• Is self-motivated and can be self-directed when necessary
• Enjoys sharing information, supporting others, and working on a team to achieve team goals

Knowledge, Skills, and Abilities:

• Experience required with Windows desktop and server operating systems
• Understanding of TCP/IP and troubleshooting Internet connectivity
• Experience with routers, firewalls and wireless access points
• Understanding of the relationship between switches, hubs, patch panels and connecting nodes to a network
• Understanding of DHCP and DNS services

Credentials and Working Experience:

• You will have a minimum of two to four years work experience in IT, preferably in a helpdesk role
• Minimum of 2 – 4 years experience with Windows server and desktop operating systems
• Minimum of 2 – 4 years experience – Cisco Switching, VLAN, Routing, Firewalling Support
• Minimum of 2 - 4 years experience - Server Hardware Support
• Minimum of 2 – 4 years experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support

Required:

• Must have a valid Full G Canadian driver’s license
• Must have a roadworthy car
• Ability to work occasional evening and weekends