MSP IT Technical Specialist II

Netdigix-Systems-Inc-3

Burnaby

On-site

CAD 70,000 - 95,000

Full time

5 days ago

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Job summary

Netdigix Systems is seeking a client-focused MSP Level 2 Technical Specialist in Vancouver. You will own Level 2 tickets, troubleshoot Server, 365, AD, virtualization, and network issues, and guide Level 1 technicians.

You’ll perform routine infrastructure work with senior staff guidance and maintain professional client communications. The role emphasizes on-site client visits, proactive documentation, and strong ownership over ticket resolution within SLA, supporting a diverse client base

Qualifications

Minimum 3–5 years in technical support, systems administration, or IT client-services.
MSP experience is required.
Willingness to learn unfamiliar technologies and take ownership of issues.
Able to accept feedback and work collaboratively.
Valid driver's license and reliable vehicle for onsite client visits.
Available for an on‑call rotation.
Experience with RMM/PSA tools, preferably N-able N-central and ConnectWise Manage.

Responsibilities

Own, investigate, resolve, document, and elevate Level 2 tickets within SLA.
Troubleshoot Windows Server, Microsoft 365, AD, virtualization, networking, firewalls, VPNs, and endpoint issues.
Review ticket history and documentation before escalation.
Support and guide Level 1 technicians on escalated requests.
Perform routine infrastructure work with direction, including migrations and domain controller changes.